MT Vernon AE - Will not start

[ToySoldier]

I have a MT Vernon AE insert that was working all winter, but now...it just says startup, the exhaust blower runs, and nothing happens...and then it says shutdown after about 5 minutes. I have unplugged it and plugged it back in, the auto clean runs, and then same thing. Does not seem to be feeding any pellets, but I get no error codes...just sits there in "shutdown" with exhaust blower running. If I try to switch it to off using control panel...nothing...just sits there with exhaust blower running...will not actually shutdown. I have to unplug it

Any ideas / solutions would be appreciated! New Auger motor perhaps?

 

[johneh]

ToSoldier welcome to the forum
It may take a while to get you an answer
Most pellet burners don't watch the forum during the summer.
I am not that experienced with your stove but some things I know
may help. First, when did the stove have an in-depth full cleaning?
Do you have a manual? If not here is one it may help

https://downloads.hearthnhome.com/installManuals/7005_151.pdf

More info about start-up will help lights on (colour) pellets dropping etc.
Note after a missed start the stove goes into shutdown mode and will
run for a while before turning off

 

[kappel15]

As stated above, when was the stove cleaned well ? This means the baffle off and cleaning the openings below fins, and thru entire exhaust ? Have you tried cleaning the optical sensor that straddles the disc with the holes in it ? Have you tried jumping the vac switch, to see if it is bad? Have you pulled the vac switch hose and made sure it is clear of any debris ? kap