New Mount Vernon AE initial startup problems

[Alfpark]

I have a brand new just out of the crate Mt vernon AE manufactured 4/08. I was given the current model #'s for the Main board and thermostat and they match.

I cant get the stove to complete an ignition cycle. It light but doesn't seem to kick in and drop enough pellets to stay lit. I have it set to manual and the temp is cranked up. The flame setting is on high until I get it to light and will adjust. I have gotten it to go through SS Low and SS med by manually opening the door and adding pellets. It goes to Man H but unless I manually add it dies down and goes out. I can see the auger turning consistently clockwise. When I add a half cup of pellets it burns like it should for a few minutes and does feed pellets but not enough??? then it dies down and goes out and says low burn temp. Goes to shut down, clean and re attempts. I understand it needs to prime the chute at first but how much??

Any help would be awesome

Al

 

[kappel15]

By throwing a handful of pellets in pot, it should run long enough to start feeding pellets. Are you sure you are on the right fuel setting for what you are burning? And by flame setting on high, do you mean +5? kap

 

[Alfpark]

Yes I have checked that a few times and unplugged let it set to reset and then double checked all settings.

 

[kappel15]

What are you burning?

 

[Alfpark]

on my board
I have a red light towards the top and a flashing red light at the bottom near a selector switch. the switch came set on 0

 

[Alfpark]

I am burning pellets. American wood fibers soft pine. It burns fine if i put a half cup in the pot and drops a pellet or two here and there and just dies down.

 

[kappel15]

Take a mirror and flashlight and look up the drop chute from firebox. See if there is any bridging of fuel, or a blockage up there. kap

 

[Alfpark]

Ok. I read something about the augers turning in reverse is clockwise the correct direction?

 

[kappel15]

How are you looking at the auger? If lyou are looking at it from the motor end, yes it turns clockwise. kap

 

[Alfpark]

Yes looking at it from the motor right side of stove from the front.
I looked up there with a mirror and its clear up to the auger rod from the pot.

 

[Alfpark]

I know 2 different stove but I have had a castile since 01 and the amount of pellets dropping is nowhere near what I am used to seeing especially on start up. The burn and blower in the pot seems good because if I dump a cup in the pot it burns like crazy and burns a cupfull off in a matter of minutes.

 

[kappel15]

Sorry. Didn't see the post about dial till just now. Yes, 0 is correct, and lights are fine.

 

[kappel15]

It should feed for over a minute on initial feed.

 

[Alfpark]

It shut down and is now in startup mode again. The ignitor is on and red hot. The auger is not turning and has not dropped any pellets yet.

 

[kappel15]

The igniter will come on for a minute and a half before it starts its initial feed

 

[kappel15]

You may have to pull the auger and see if the set screw is holding auger tight to shaft. Also check connections on auger wire harness and optical sensor harness.

 

[Alfpark]

Heard something it went from startup to autoclean and back into startup. The ignitor is cherry red again and still no pellet drop.

 

[kappel15]

Did you install new control board and wall control?

 

[kappel15]

Heard something it went from startup to autoclean and back into startup. The ignitor is cherry red again and still no pellet drop.

It will try three times to start a fire, before it errors out.

 

[kappel15]

Heard something it went from startup to autoclean and back into startup. The ignitor is cherry red again and still no pellet drop.

Is auger turning at all right now?

 

[Alfpark]

the auger just kicked on and spun and dropped so little pellets I can barely see them with the door closed then stopped looks like waiting on ignition.

 

[kappel15]

That could be right. There are more in the pot then you can see because of angle.

 

[Alfpark]

Just saw your post about the control board and stat. I didnt install new. It came with the same #'s you had mentioned to me as good on another post.
stat is 7000-451 rev d and board is 7000-456 rev c

 

[kappel15]

Just saw your post about the control board and stat. I didnt install new. It came with the same #'s you had mentioned to me as good on another post.
stat is 7000-451 rev d and board is 7000-456 rev c

Yep. Good ones.

 

[kappel15]

Did you buy from dealer or on line? Any warranty?