New Pellet Stove - Lots of questions!

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New Pellet Guy

New Member
Feb 8, 2014
9
Massachusetts
Ok, so I just got a Harman Accentra 52i installed 2 weeks ago. We're using it to replace our electric baseboard heat to heat most of our 2500 sq. ft. house (not the basement or master bedroom). So far so good, but I have several questions.
- Ash build up seems significant. We're burning Energex pellets that came with the install. I scrape piles of ash off the burn pot several times a day, and empty the ash pan every 3 days. Is that normal? I've read where you can go much longer without emptying the ash pan.
- What is a good combo for temp setting/feed rate? I have the stove on Stove Temp and for a few days left it at a setting of 1, blower on low, and feed rate of 3. The heat was fine and I was thinking we'd use less pellets that way, but the ash build up was the same. The dealer advised to leave the feed rate at 4 and I've read where a lower "burn rate" (is that the same as feed rate?) produces more ash. What do you recommend?
- the glass gets dirty after a day or so. The write-up made it seem like the glass stays clean for a long time. Normal?
- there is a rattling noise that comes and goes. It almost sounds like a loose part. Normal?
- just turned off the stove to clean it, and the combustion blower is still running. Normal?
- cost savings. This is the big question. I'm doing that math and just can't come to grips with where the savings will be. If I heat the house for 6 months out of the year and save $300 each month on electric (basically cutting our bills in half) I would save $1800. But I'd be buying 4 tons of pellets at $1000, plus a $200 chimney sweep each year and a $100 professional stove cleaning. All in all I'd save $500 a year and need 10 years just to recoup the $5000 it cost for the stove and installation. What am I missing?
Don't get me wrong, we like the stove and especially the aesthetic of having a fire in the fireplace as the centerpiece of the room. I can't imagine a pellet stove costs as much to operate as electric heat, so what can I do to save?
Thanks for your help. I've enjoyed reading these posts.
 
Not a Harman owner her, so cant comment on cleaning, feed rates etc. What I will tell you is become very familiar with your stove so you don't have to have "professional's" doing anything for you. My stove runs 1-2 weeks at a time before I do any cleaning. Chimney sweep should be routine, just fine dust-comes right off with a brush or rag tied to a rope.

What they didn't tell you are these stoves are not "Ronco's"-set it and forget it. They are very much a hand's on maintenance machine. Good luck
 
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Ok, so I just got a Harman Accentra 52i installed 2 weeks ago. We're using it to replace our electric baseboard heat to heat most of our 2500 sq. ft. house (not the basement or master bedroom). So far so good, but I have several questions.
- Ash build up seems significant. We're burning Energex pellets that came with the install. I scrape piles of ash off the burn pot several times a day, and empty the ash pan every 3 days. Is that normal? I've read where you can go much longer without emptying the ash pan.
- What is a good combo for temp setting/feed rate? I have the stove on Stove Temp and for a few days left it at a setting of 1, blower on low, and feed rate of 3. The heat was fine and I was thinking we'd use less pellets that way, but the ash build up was the same. The dealer advised to leave the feed rate at 4 and I've read where a lower "burn rate" (is that the same as feed rate?) produces more ash. What do you recommend?
- the glass gets dirty after a day or so. The write-up made it seem like the glass stays clean for a long time. Normal?
- there is a rattling noise that comes and goes. It almost sounds like a loose part. Normal?
- just turned off the stove to clean it, and the combustion blower is still running. Normal?
- cost savings. This is the big question. I'm doing that math and just can't come to grips with where the savings will be. If I heat the house for 6 months out of the year and save $300 each month on electric (basically cutting our bills in half) I would save $1800. But I'd be buying 4 tons of pellets at $1000, plus a $200 chimney sweep each year and a $100 professional stove cleaning. All in all I'd save $500 a year and need 10 years just to recoup the $5000 it cost for the stove and installation. What am I missing?
Don't get me wrong, we like the stove and especially the aesthetic of having a fire in the fireplace as the centerpiece of the room. I can't imagine a pellet stove costs as much to operate as electric heat, so what can I do to save?
Thanks for your help. I've enjoyed reading these posts.
You sure
Ok, so I just got a Harman Accentra 52i installed 2 weeks ago. We're using it to replace our electric baseboard heat to heat most of our 2500 sq. ft. house (not the basement or master bedroom). So far so good, but I have several questions.
- Ash build up seems significant. We're burning Energex pellets that came with the install. I scrape piles of ash off the burn pot several times a day, and empty the ash pan every 3 days. Is that normal? I've read where you can go much longer without emptying the ash pan.
- What is a good combo for temp setting/feed rate? I have the stove on Stove Temp and for a few days left it at a setting of 1, blower on low, and feed rate of 3. The heat was fine and I was thinking we'd use less pellets that way, but the ash build up was the same. The dealer advised to leave the feed rate at 4 and I've read where a lower "burn rate" (is that the same as feed rate?) produces more ash. What do you recommend?
- the glass gets dirty after a day or so. The write-up made it seem like the glass stays clean for a long time. Normal?
- there is a rattling noise that comes and goes. It almost sounds like a loose part. Normal?
- just turned off the stove to clean it, and the combustion blower is still running. Normal?
- cost savings. This is the big question. I'm doing that math and just can't come to grips with where the savings will be. If I heat the house for 6 months out of the year and save $300 each month on electric (basically cutting our bills in half) I would save $1800. But I'd be buying 4 tons of pellets at $1000, plus a $200 chimney sweep each year and a $100 professional stove cleaning. All in all I'd save $500 a year and need 10 years just to recoup the $5000 it cost for the stove and installation. What am I missing?
Don't get me wrong, we like the stove and especially the aesthetic of having a fire in the fireplace as the centerpiece of the room. I can't imagine a pellet stove costs as much to operate as electric heat, so what can I do to save?
Thanks for your help. I've enjoyed reading these posts.
 
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Ok, so I just got a Harman Accentra 52i installed 2 weeks ago. We're using it to replace our electric baseboard heat to heat most of our 2500 sq. ft. house (not the basement or master bedroom). So far so good, but I have several questions.
- Ash build up seems significant. We're burning Energex pellets that came with the install. I scrape piles of ash off the burn pot several times a day, and empty the ash pan every 3 days. Is that normal? I've read where you can go much longer without emptying the ash pan.
- What is a good combo for temp setting/feed rate? I have the stove on Stove Temp and for a few days left it at a setting of 1, blower on low, and feed rate of 3. The heat was fine and I was thinking we'd use less pellets that way, but the ash build up was the same. The dealer advised to leave the feed rate at 4 and I've read where a lower "burn rate" (is that the same as feed rate?) produces more ash. What do you recommend?
- the glass gets dirty after a day or so. The write-up made it seem like the glass stays clean for a long time. Normal?
- there is a rattling noise that comes and goes. It almost sounds like a loose part. Normal?
- just turned off the stove to clean it, and the combustion blower is still running. Normal?
- cost savings. This is the big question. I'm doing that math and just can't come to grips with where the savings will be. If I heat the house for 6 months out of the year and save $300 each month on electric (basically cutting our bills in half) I would save $1800. But I'd be buying 4 tons of pellets at $1000, plus a $200 chimney sweep each year and a $100 professional stove cleaning. All in all I'd save $500 a year and need 10 years just to recoup the $5000 it cost for the stove and installation. What am I missing?
Don't get me wrong, we like the stove and especially the aesthetic of having a fire in the fireplace as the centerpiece of the room. I can't imagine a pellet stove costs as much to operate as electric heat, so what can I do to save?
Thanks for your help. I've enjoyed reading these posts.
Does your state or fed taxes offer a rebate when you buy a pellet stove?
You can do the cleaning your self no reason to hire that done. If you have room watch for sales on pellets as often you can save money that way.
Read your manual and do what it says for cleaning. Better yet fins someone who has owned the same stove for a couple years and talk to them about cleaning it.
Or you can pay to get it cleaned and watch very closely so you can do it yourself next time.
 
Ok, so I just got a Harman Accentra 52i installed 2 weeks ago. We're using it to replace our electric baseboard heat to heat most of our 2500 sq. ft. house (not the basement or master bedroom). So far so good, but I have several questions.
- Ash build up seems significant. We're burning Energex pellets that came with the install. I scrape piles of ash off the burn pot several times a day, and empty the ash pan every 3 days. Is that normal? I've read where you can go much longer without emptying the ash pan.

Ash build up is normal. Harman can handle just about any pellets. Just get use to the daily, weekly cleaning and you'll be fine.

- What is a good combo for temp setting/feed rate? I have the stove on Stove Temp and for a few days left it at a setting of 1, blower on low, and feed rate of 3. The heat was fine and I was thinking we'd use less pellets that way, but the ash build up was the same. The dealer advised to leave the feed rate at 4 and I've read where a lower "burn rate" (is that the same as feed rate?) produces more ash. What do you recommend?
stove temp move 4 with feed rate mode 4 is a good start. Make adjustments from there as your need for heat changes. Don't focus on ash build up too much as there will always be ash build up. Focus on heat:ZZZ

- the glass gets dirty after a day or so. The write-up made it seem like the glass stays clean for a long time. Normal?
Normal again. When you want to clean the clean, turn the dial to low setting for a while and then wipe it with a hot damp cloth. Make sure the paper towel is dry or damp, not soak and wet.

- there is a rattling noise that comes and goes. It almost sounds like a loose part. Normal?
This is most likely the plate over the heat exchanger. You will have to cool down the stove and adjust the lever that cover both of them. It's take some adjusting and maybe some tightening to make sure it's flush again those plates.

- just turned off the stove to clean it, and the combustion blower is still running. Normal?
The running of the combustion blower is normal while the stove is cooling down. Make sure all the doors are closed on the stove during cool down so that the combustion blower will turn off once it's safe. Sometimes, they will run indefinitedly if you open the door during cool down.

- cost savings. This is the big question. I'm doing that math and just can't come to grips with where the savings will be. If I heat the house for 6 months out of the year and save $300 each month on electric (basically cutting our bills in half) I would save $1800. But I'd be buying 4 tons of pellets at $1000, plus a $200 chimney sweep each year and a $100 professional stove cleaning. All in all I'd save $500 a year and need 10 years just to recoup the $5000 it cost for the stove and installation. What am I missing?

Well, I'm in Mass like you. Electric is the worst way to go in terms of cost. My return on investment is 3 years. Typically, I use 3 tons of pellets a season. My electric bill for the winter season was $2000 running electricity; running my pellet stove is $1000 for a season. I don't know your particular situation, but your return should be mush less than 10 years unless you paid $10,000 for the stove… You'll have to work out the math in your own way, but the return is there. To get even further saving, contact Mass conserve to change out light bulbs, thermostats, and check insulation. They'll do most of this for little or nothing. It's well worth with.
 
Congrats on your harman. I have a p35i and yes it gets ashy I scrape when in home.i clean the glass when I shut it down I clean the glass and it gets dirty after about 6 hrs. I keep my feed rate at 4 and on stove temp no lower than 4 and no higher than 5 and a half. Get some pics and good luck:)
 
Ok, so I just got a Harman Accentra 52i installed 2 weeks ago. We're using it to replace our electric baseboard heat to heat most of our 2500 sq. ft. house (not the basement or master bedroom). So far so good, but I have several questions.
- Ash build up seems significant. We're burning Energex pellets that came with the install. I scrape piles of ash off the burn pot several times a day, and empty the ash pan every 3 days. Is that normal? I've read where you can go much longer without emptying the ash pan.
- What is a good combo for temp setting/feed rate? I have the stove on Stove Temp and for a few days left it at a setting of 1, blower on low, and feed rate of 3. The heat was fine and I was thinking we'd use less pellets that way, but the ash build up was the same. The dealer advised to leave the feed rate at 4 and I've read where a lower "burn rate" (is that the same as feed rate?) produces more ash. What do you recommend?
- the glass gets dirty after a day or so. The write-up made it seem like the glass stays clean for a long time. Normal?
- there is a rattling noise that comes and goes. It almost sounds like a loose part. Normal?
- just turned off the stove to clean it, and the combustion blower is still running. Normal?
- cost savings. This is the big question. I'm doing that math and just can't come to grips with where the savings will be. If I heat the house for 6 months out of the year and save $300 each month on electric (basically cutting our bills in half) I would save $1800. But I'd be buying 4 tons of pellets at $1000, plus a $200 chimney sweep each year and a $100 professional stove cleaning. All in all I'd save $500 a year and need 10 years just to recoup the $5000 it cost for the stove and installation. What am I missing?
Don't get me wrong, we like the stove and especially the aesthetic of having a fire in the fireplace as the centerpiece of the room. I can't imagine a pellet stove costs as much to operate as electric heat, so what can I do to save?
Thanks for your help. I've enjoyed reading these posts.
I have to tell you that there is a significant difference between pellet types and brands regarding how ash builds up on the burn pot. Fir and soft woods in general, in my experience thus far with my Harman, indicate that the hard ash isn't present. The soft woods ash in a good quality pellet tends to almost blow off the burn pot. Spruce is next, just a bit stickier. Combo hard and soft, the ash clumps more in my Harman. Just for the heck of it and it sounds crazy to do but see if you can get some Okanagan soft wood pellets and better yet the Douglas Fir. Just a bag or two to prove to yourself that the stove really can perform as indicated by many people. In fact you can stretch a bag of the Douglas Fir( DF from here on out) by using parts of the bag to cut the mix in lesser pellets and get part way to their burn and ash potential. Don't get me wrong, you will still have ash but it's a different grade of ash and as I said, it about blows off the burn pot. They also make more heat, the stove cycles shorter etc..

The bang you hear may just be your auger crunching a longer pellet. Periodically you may hear a dull bang and that is what is happening. Also to do with the auger is a sort of tinkling or jingling sound, I suspect that's pellets dropping into the feed mech. ( sounds like dropping marbles into a ceramic cup actually)

I found a bit of a drop in pellet use by going to room temp manual from stove temp auto and using good pellets. The key is getting the probe in a good spot and also not expecting it to be dead accurate according to your expectations. Oh it's dead accurate, it's the your expectations part you have to adjust. Depending on where the probe is you may have to run the stove control knob it high or lower than the room actually is. But here is the thing, once you get that in your mind and let everything run and start cycling, the room is now caught up temp wise. The stove goes into maintenance burns instead of a steady higher flame of stove temp. Just my take on the subject and really I'm early on with my Harman as well.

I have not mentioned full hard wood pellets, I have not tried them as yet. Do be aware that some pellets out there literally are junk.
 
I have to tell you that there is a significant difference between pellet types and brands regarding how ash builds up on the burn pot. Fir and soft woods in general, in my experience thus far with my Harman, indicate that the hard ash isn't present. The soft woods ash in a good quality pellet tends to almost blow off the burn pot. Spruce is next, just a bit stickier. Combo hard and soft, the ash clumps more in my Harman. Just for the heck of it and it sounds crazy to do but see if you can get some Okanagan soft wood pellets and better yet the Douglas Fir. Just a bag or two to prove to yourself that the stove really can perform as indicated by many people. In fact you can stretch a bag of the Douglas Fir( DF from here on out) by using parts of the bag to cut the mix in lesser pellets and get part way to their burn and ash potential. Don't get me wrong, you will still have ash but it's a different grade of ash and as I said, it about blows off the burn pot. They also make more heat, the stove cycles shorter etc..

The bang you hear may just be your auger crunching a longer pellet. Periodically you may hear a dull bang and that is what is happening. Also to do with the auger is a sort of tinkling or jingling sound, I suspect that's pellets dropping into the feed mech. ( sounds like dropping marbles into a ceramic cup actually)

I found a bit of a drop in pellet use by going to room temp manual from stove temp auto and using good pellets. The key is getting the probe in a good spot and also not expecting it to be dead accurate according to your expectations. Oh it's dead accurate, it's the your expectations part you have to adjust. Depending on where the probe is you may have to run the stove control knob it high or lower than the room actually is. But here is the thing, once you get that in your mind and let everything run and start cycling, the room is now caught up temp wise. The stove goes into maintenance burns instead of a steady higher flame of stove temp. Just my take on the subject and really I'm early on with my Harman as well.

I have not mentioned full hard wood pellets, I have not tried them as yet. Do be aware that some pellets out there literally are junk.

I have to admit that we are lucky out here in the west. I burn Olympus brand pellets which are 100% (+/- 2%) douglas fir. They burn clean and the ash content is minimal. I only need to do a deep cleaning once a year and/or after every ton.
 
I have to admit that we are lucky out here in the west. I burn Olympus brand pellets which are 100% (+/- 2%) douglas fir. They burn clean and the ash content is minimal. I only need to do a deep cleaning once a year and/or after every ton.
Right at this moment I'm burning Okanagan Platinum soft wood pellets. The flame base is literally blue, the flame looks clean and the ash is a powder light grey that is blowing around or dancing on the burn pot vs piling up and sticking. What ash there is . THis morning I had Fireside Ultra in the stove and the fire wasn't smokey but it looked like it should be and I scraped the ash bed off the pot four times during the early morning and mid morning before cutting the hopper with some DF's. Overnight last night I burned DF, the stove performed fantastically. So they say Harmans can burn any pellet and they probably can , it's matter of how clean vs how much of a mess you want inside there. and heat output. These Platinums are burning realy nice.

Yes, you are lucky if you get DF at a decent price !!
 
All great feedback. Thanks!
Good point about the tax rebate - I think there is one for Mass. so I'll check into that.
I definitely want to experiment a bit between the Stove Temp and Room Temp options. The installer suggested Stove Temp for the coldest months. He said the temperature probe is underneath the stove so I'm not sure how accurate that would be, or if I would just overcompensate by setting the room temp to a higher level.
I'm certain we'll see a big drop in our electric bill. I just think it's misleading to say we'll save $1000/year on our electric bill, without also pointing out that we'll be spending $1000/year on pellets. But I will look to buy in bulk during the summer when the prices hopefully go down.
I just finished removing the heat exchange plates and the compass, vacuumed out the stove and wiped the glass. The stove is back up and running on Stove Temp setting 4 and a feed rate of 4. Everything is running well.
 
The ash will build up on the burn pot. But it will get pushed off the front on its own. Just scrape the burnpot once a day. A full ash pan at 3 days does sound excessive. I typically go around 1 month before emptying the ash pan. I would try some different pellets to see if that helps.
The glass on my XXV starts to get dirty after 30 minutes or so.
I would try the stove on room temp auto or manual and see how you like that. That way you don't have to make any adjustments for outside temperature. The stove does it all on its own.
I wouldn't say a rattling sound is normal. My XXV rattles a little when still cold. Once it is up to temp it goes away. Others may have more info on that issue.
Your payoff should be a lot less than you are anticipating. I don't know what your electric rates are, but $300 per month without using electric heat seems insane. When I was in college renting various apartments, using electric heat caused the electric bill to be around 10x higher than using propane.
In our current house, burning oil, our electric bill was around $50 per month. Now with the stove running 24/7, our electric bills are around $65 per month.
Total cost of install of our XXV was $5,000. I expect it to pay for itself within 4 years.
 
The ash will build up on the burn pot. But it will get pushed off the front on its own. .

Nope wasn't happening on my P61 with Fireside Ultra pellets, the ash built up blocking the air holes and the flame went all lazy and messed up. Scrape the pot, just clear the ash ( hand scrape it off the burn pot in other words) and the burn went back to normal for a couple of hours, then started closing in with ash again. It's heavy ash, it doesn't let the air blow through it like my other pellets ash will . There is also an unnatural lemon colored flame base that crops up with these pellets. THey will burn if you put another hot burning pellet with light ash in the bin with them but on their own, I could not possibly leave this stove and say, go to bed or go to work and not have a sooted up mess. THe blower temp you can feel is cooler too.
 
I just think it's misleading to say we'll save $1000/year on our electric bill, without also pointing out that we'll be spending $1000/year on pellets.

Do your own math as every situation is different. Your 10 year return on investment is way off. I was giving you my situation which may not apply to you at all.
 
Nope wasn't happening on my P61 with Fireside Ultra pellets, the ash built up blocking the air holes and the flame went all lazy and messed up
I stand corrected. I guess there are exceptions. With every pellet I have tried, I have never had an issue due to ash build up in the burn pot. I just scrape once a day. I suppose if you are getting so much ash that it fills your pan in 3 days, you may indeed have issues with buildup in the burn pot.
I have never burned Energex, so maybe someone with experience in that avenue can be more helpful.
 
I have never experience excessive ash in the burn pot and I have burned many brands. I generally empty the ash pan every other week and it's never full. If it's filling up in 3 three days, then there maybe something else going on.
 
I have never experience excessive ash in the burn pot and I have burned many brands. I generally empty the ash pan every other week and it's never full. If it's filling up in 3 three days, then there maybe something else going on.
I think the Accentra insert ash pan is probably smaller than in a free standing stove for one thing. I know my P61 pan is very large, after a week of burning there may be an inch of ash in it and that's after cleaning the stove and sweeping some in there.

So we have the OP with an ashy pot and me with an ashy pot on certain pellets, what would you think is going on ? Maybe gasket sealing or venting problems ? I have heard of new stoves shipping with air leaks, especially door leaks.
 
Fair enough on the Accentra and ash pan size.

I heard some people hear mention the dollar bill test to check for gasket problems.

I remember when I first got my stove, the door and ash pan gaskets were kind of stuck to the metal, and it did cause some addition ash and poor flames. That was a long time ago. For a new stove, you're suppose to open the door and ash pan periodically while it's burning so that the gasket doesn't get stuck to the metal, thereby, making a better seal.

For a new stove, there should be sealant put around the pipes to prevent leaks. You can generally smell leaks if they are large enough.
 
I'll stop by the dealer and see what kind of feedback I get on the ash issue. As for $$$, I'll know much more next month when I get the Feb. electric bill.
I just made the switch from Stove Temp to Room Temp. I'll see how the overnight goes.
 
I'll stop by the dealer and see what kind of feedback I get on the ash issue. As for $$$, I'll know much more next month when I get the Feb. electric bill.
I just made the switch from Stove Temp to Room Temp. I'll see how the overnight goes.
Let us know what he has to say.

As to savings , each situation is different . I won't save a whole ton of money but I will heat for some what less than oil and have the house much warmer. It would cost me more in oil than pellets to heat the house to a lower degree. I never would heat my dining room to between 73 and 74 deg on oil, I'd go broke filling the oil tank. It was bad enough heating it to 66. It's looking like at present that coal was cheaper to heat with than pellets, both less than oil. Coal you get dirty every day, pellets once a week for the stove cleaning. That's my situation, see, different than yours !
 
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What am I missing?
First and foremost you have a good stove...congratulations. also there is a loosely enforced rule..."no pic's...it didn't happen" !!!

Now being as its a Harman, it will burn cheap pellets. stop paying 250/ton for pellets.
Next savings...generally electricity is second to fuel oil only in cost. so you are saving. This combined with the fact you will keep your house warmer...most do
Other posters have said "take care of ...." yes I see you're already "in to it" You need to be handy to run a stove. you will get better as you use it. You will learn how often to clean ...what you can let go...as for the chimney....I use a dryer vent brush with two 4 foot threaded flexible extensions...while its running....easy-smeasy... For me, I don't have to scrape my burn pot every day...sometimes weekly will work for me. Also know, a clean stove is a happy stove as a rule.
 
You can not expect to be a pellet master over night; it takes time.

reminds me of the "cheers" sitcom with Sammy Malone..."son...oh no no no ...you cant just become a "babe hound"...you have to start by being a "babe pup" first"..

good point Dave
 
I have a 52i and love it. Took awhile to tweak it and a lot of advice from reading here. Read the sticky at the top of this forums page. Room temp mode works best (I set mine at 70 degrees or so), feed rate at 3.5 or 4, igniter set to manual after it starts. Blower set to just under hi. I burn 24/7 and empty the ash pan every two weeks when I clean it. Easy to clean, watch the videos but make sure it's the one for our new stoves. I scrape the burn pot every time I add pellets to loosen up carbon. I burn hamer hot ones, a hardwood pellet.
Don't have to pull out the stove until end of season and I will build the rails when it's time.
Glass dirt is mostly the flyash and wipes off pretty easily.
I can't believe how good this stove works and loathe the day something breaks. That will be a future post....what will break first? Lol
Any other 52i owners out there? One thing I can't see is the esp. I've run the vacuum nozzle up the exhaust but haven't felt it in there
 
Good point….we'll be able to keep the house warmer for less with pellets and would never keep the house this warm if we were using electric heat. As for the loosely enforced rules, I don't want to rock the boat…...here's a pic:
[Hearth.com] New Pellet Stove - Lots of questions!
 
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