I believe my auger is jammed. I've cleaned to the best of my ability but wondering how to get the inspection plate off, this is what I'm reading I need to do? Please correct me if I'm wrong. It seems that it's rivited on and seems like the only way to get the actual auger out without disconnecting the whole vent and pulling the stove out, even then it doesn't look there is enough room to get the shaft out Please forgive my lack of knowledge on te subject, this is my first pellet stove and so far I'm ready to trade it in for a wood burner.