Paromax help please

[mustang0064]

Came home to start my stove got everything ready fill it, light it , close the door. Press start hear the beep but nothing is starting up...i have unplugged and replugged.
Also the little hand indicating add pellets is showing, but the hopper is full


how does the stove know it is empty or full

it is a Raphael 55

 

[johneh]

Do you have a manual ?
If so refer to the trouble shooting
I know nothing about your stove except that it is Canadian built

 

[mustang0064]

Do you have a manual ?
If so refer to the trouble shooting
I know nothing about your stove except that it is Canadian built

yes i do in french by paper and english pdf i am from Quebec , gonna call company tomorrow...or tuesday today is Easter Sunday so who knows when they will open up

 

[mustang0064]

Very happy to report it was a digital problem and it has been solved. The touch panel has been replaced.
And being fortunate enough to be near the R&D office of PAROMAX in QC one of the orginators of this screen Max came and replaced it ....wow talk about service
Had a great chat about stoves, the company , the future of heat. Very happy camper here...ooooh that reminds me to change my avatar here from my old Dovetec to my new PAROMAX

 

[coutufr]

If I recall well Max is the son of the inventor of that stove. Do you like that stove and what are the strengths and weaknesses in your opinion?

 

[mustang0064]

If I recall well Max is the son of the inventor of that stove. Do you like that stove and what are the strengths and weaknesses in your opinion?

Yes he is the company actually named after the 3 children PAtrick ROxanne MAXime, the actual fabrication is now being done in Texas however R&D remains in Quebec, near St-Janvier/Blainville area

It is a great stove , easy to operate, economical and great service. It keeps my log home nice and warm especially with the winter that never leaves.