This could be fun. And teach people at the same time. Let’s share our stories of some of the dumbest things that customers have abused us about. I don’t know about you guys but I get it on a weekly basis. And some of these customers are outright abusive. I’ll go first. Yesterday I answer a call with a customer telling me the piece of sh## stove he bought from us won’t stay running. I go through all of the basic questions , cleaning, damp pellets etc hoping to get it running as I’m already at 70 hours for the week. Nothing works so the customer demands Icome today as his wife and children are going to freeze to death although the low is 45. I try and put it off until Monday but get threatened with a lawsuit if it isn’t done today. So at 5 I drive 45 minutes praying I can get it going. When I get there this stove is filthy. And I mean filthy. The heat exchanger cleaning rod won’t move. The blowers and everything are caked in dust and dog hair. I turn on the stove and it starts to feed pellets and shuts down. I asked them if they had cleaned the chimney and they say of course but I know that isn’t true because their idea of a thorough cleaning is dumping the burn pot and vacuuming. I go outside to check the chimney and there’s a wad of insulation crammed into the cap. Now I’m smoking mad. I leave it their and go in and get the owner to show me how he cleans the chimney. He says he’s going to get his shop vac so I just ask him to look in his cap. He sees it and remembers putting it there to keep out the bees. Now we go inside and start the stove and it barely burns it’s so plugged up. I ask him to get his manual, that he says he read, but he missed the seasonal cleaning and doesn’t understand why after only 6 ton of the cheapest pellets he can get he needs to do all that. Then he wants to know if it’s covered under the warranty. WTF? I tell him if I took pictures of this the company wouldn’t warranty anything ever. I told him all the hair was going to start a fire and it needed tore down and cleaned. I gave him a price but he said it was too much and he’d do it himself. I left with no apology and not even a thank you. I did record me telling him that he was going to destroy the stove and burn his house down so when it happens we won’t get blamed. I hope he reads this.