Problems lighting my Vermont Casting Stardance direct vent propane stove

scottsnew1

New Member
Jun 30, 2020
2
South Range, Wisconsin
I have a 2019 Vermont Castings Stardance propane stove I just installed 6 months ago. A few days ago I wanted to show what the flame on my stove looked like to a friend who was visiting, and it would not light! The gas is turned on, I have the power switch on, I turned the valve from off to pilot, I press the Piezoelectric igniter, and I get a spark, but even if I push it 50 times it will spark every time, but it will not light the pilot. I have tried several times in the last 3-4 days, and nothing. It is still under warranty, but I wanted to check here first to see if anyone has any ideas for me before I call them. I really shouldn't be having problems on a new stove!
 

49er

Member
Jan 10, 2011
72
Los Gatos, CA
I have a 2019 Vermont Castings Stardance propane stove I just installed 6 months ago. A few days ago I wanted to show what the flame on my stove looked like to a friend who was visiting, and it would not light! The gas is turned on, I have the power switch on, I turned the valve from off to pilot, I press the Piezoelectric igniter, and I get a spark, but even if I push it 50 times it will spark every time, but it will not light the pilot. I have tried several times in the last 3-4 days, and nothing. It is still under warranty, but I wanted to check here first to see if anyone has any ideas for me before I call them. I really shouldn't be having problems on a new stove!
This is might be a dumb question but when you turned the valve to pilot did you then press and hold it in while you were pushing on the ignitor?