Quadra-Fire Trekker feed issues overnight

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WarrenZ.

New Member
Feb 10, 2020
35
USA
I'll definitely have to look into this. What did you use to connect the wires together? I'll have to double check where that piece is holding my exhaust sensor down.
I used a very small piece of aluminum, placed into the connector on the wires that goes toward the board. I put a small piece of electric tape on the end. You probably could use a small sliver of standard aluminum foil. Be careful not to bend the pins as the connector and pins are quite small.

I read a post on this forum going back 11 years (link provided) where someone with a Mt Vernon was having a similar problem with their hopper door switch shutting down their stove (see comment #6 in particular): Hopper Switch Shutting Down Stove

The exhaust sensor does a lot more than just provide "proof of fire" to the circuit board. It provides periodic information that the board uses to set up how the stove runs. Since I moved the probe further out from the clamp and centered it on the exhaust fan housing I've lowered the "Heat Level" to 3, tuning still at 7, with no feed errors. The stove is capable of getting much hotter now and "Heat Level 5" was too warm! It's nice to know that that extra heat is available if/when it becomes necessary.

From the Trekker manual:

"The exhaust probe is a temperature-sensing device attached to the exhaust blower housing via screw and clamp. It provides sympathetic exhaust temperature feedback to the control board. In turn, the control board uses this information to adjust its heat-output systems for best performance."

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Kory

Member
Mar 29, 2013
18
Naples, ME
My Trekker is 2 months old doing the same exact thing, throws feed error 2 times a day.
As of tonight I have taped a small piece of insulation over the ESP probe to prevent the smaller fan blades outside of the exhaust blower from blowing room air onto the sensor. Stoves already running a lot different and better. If this work I’ll ask Quadra-Fire how to make a more permanent fix
 

SidecarFlip

Minister of Fire
I have my own opinion of hopper door safety switches but I'll keep it to myself. Have the same opinion of Cal Rod igniters too.
 

WarrenZ.

New Member
Feb 10, 2020
35
USA
My Trekker is 2 months old doing the same exact thing, throws feed error 2 times a day.
As of tonight I have taped a small piece of insulation over the ESP probe to prevent the smaller fan blades outside of the exhaust blower from blowing room air onto the sensor. Stoves already running a lot different and better. If this work I’ll ask Quadra-Fire how to make a more permanent fix
I have by and large solved my feed errors. I recently changed pellets and had to lower my tuning number down to stop the feed errors. I’ll try what you’re saying regarding the exhaust temperature sensor if I have problems in the future. This stove seems very sensitive and throws feed errors very easily even though the problem is not directly feed related.
 

HeyMistah

New Member
Jan 10, 2021
12
NY
Unfortunately there aren't to many pellet dealers where I live. I may have to do a rental truck and buy in CT again. I'll see if putting insulation over my probe helps.
 

WarrenZ.

New Member
Feb 10, 2020
35
USA
Keep in mind that exhaust sensor is a safety device. It’s acting as the Thermocouple. It’s intent is to shut things down if there is no proof of fire. I would be careful about covering it or causing it to read incorrectly. I guess you could do it for testing purposes but make sure you are home and monitoring it while it’s in that condition. I simply slid exhaust sensor up out from under it’s retaining clip.

I have also found the stove requires tuning adjustments when changing pellets. I had to adjust my tuning from seven when burning Agway hardwood pellets to three when burning O’Malley’s power pellets. If the tuning isn’t set correctly you will get feed errors. Of course your mileage may vary.
 

Vinelife

Minister of Fire
May 31, 2010
588
Northern Michigan
Is this problem common ?? I mean have you guys heard that it is an issue with the Trekker ? I was thinking about pulling the trigger on one of these in near future, but I want to be sure i'm not getting into a chronic issue with it.
 

WarrenZ.

New Member
Feb 10, 2020
35
USA
I don’t believe it’s common because not many people have weighed in here on the issue. I solved my problem by repositioning the temperature sensing probe on the combustion fan housing. No longer an issue. It’s important to dial the stove in for it to run correctly but that is common with all stoves. I do hope that anyone who is having ghost feed ours checks in here so we can see if it’s a design issue or not.
 

Ssyko

Minister of Fire
Nov 6, 2017
4,203
Lorraine NY
Any stove can have issues. First thing people should do is read their manual and learn the stove operations before it’s even fired up the first time. Know your cleaning requirements and search the web(usually end up here) for hidden areas to clean or procedures to aid in the cleaning process. 95% of stove problems is the air flow through the stove and vent pipe. If you decide on a quad you are getting a quality stove. Keep it clean and it will keep you warm for years.
 
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WarrenZ.

New Member
Feb 10, 2020
35
USA
The Trekker is a Mt Vernon E2 with Bluetooth. It actually is labeled a Trekker and Mt Vernon E2-C on the label on the rear. Mt Vernon is tried and true. I set my heat level to four out of five and adjust the tuning adjustment until I get a bright active flame that ranges from 6 inches to 9 inches above the top of the fire pot. I do not adjust the flame height until after the stove has warmed up which is approximately 10 minutes or so after it ignites. If you evaluate the tuning level right after she ignites you will not get an accurate adjustment. The flame does modulate up and down so you go for the average being between 6 and 9 inches. It may drop slightly below for a few moments or rise above for a few moments as well. The Trekker’s adjustments are extremely simple. Just heat level and tuning value. The CPU takes care of everything else. That is why it is so important that the exhaust temperature probe be positioned correctly. It constantly provides temperature data to the CPU which then adjusts feed and air rates. And of course you have two snap discs a vacuum switch and a hopper switch that need to be in their correct mode for everything to run correctly in addition to the daily weekly monthly and yearly maintenance. The Quadra Fire Trekker is a great stove, but if it’s not happy with something it is designed to shut down until you adjust it. Once dialed in you may still have to adjust it if you change pellet brands or if your favorite manufacture changes the recipe from year to year. Part of the fun for me of owning a stove is to work on dialing it in for best performance.
 
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Rob Mosher

New Member
May 22, 2021
4
Nova Scotia Canada
My trecker is doing the exact same thing, only 6 months old, but dealer is a long way away..... trying to resolve the problem my self... I adjusted the exhaust temp probe.... works a little better, but still getting feed error, but only in the morning it seems to only do it from a cold start up, almost seems like it doesn’t see enough heat in the exhaust?
Any other suggestions? Can anyone send pics of where they put the jumper across the wires for the vacuum switch ?

thank you
Rob
 

Vinelife

Minister of Fire
May 31, 2010
588
Northern Michigan
We shouldn't have to adjust the probe, it should come from factory working fine, this is a problem and quad needs to fix it.