Santa Fe problems!

[LanielDang]

Greetings all! Long time lurker over here for most of my stove needs however this issue has me stumped and I can’t pinpoint it. Not to mention we got a foot of snow in NJ yesterday and are going to be in the 20°s for the week so any help is welcomed. With more snow next weekend.

I have a free standing Santa Fe stove in my living room. The unit has been an absolute tank for the 10-12 years we have had it. Recently it started acting up on me. First it would run thru its start up like normal. Start a nice fire but it would stop feeding pellets and quickly shut it self down. New thermocouple fixed that problem, back up and running. I changed the igniter while I was at it just for piece of mind since the other was the original. However now I have an occasional/ intermittent problem. Stove will run for hours/days without problem, might kick off if the room warms up enough to turn off thermostat, kicks back on when the temp drops. Sometimes if it’s really cold and the room can’t reach thermostat temp, it will run fine all day/ night.

My problem is that on a handful of occasions now, and usually in the middle of the night, the stove reaches temp set on the thermostat (I think), stops dropping pellets, and goes into its cooldown. The ambient room temp drops, so the stove seems to want to restart itself. Begins start up sequence but never lights, just keeps dropping pellets into the burn pot but they stay unburnt/unlit and the stove will continue to drop fresh pellets until the pot is completely full to the brim. If I catch it and take some pellets out by hand, unplug the stove and plug it back in, it will fire right up like normal and begin running. It only seems to happen once the room reaches the temp on the thermostat, goes into shut down but then has trouble restarting. My wife thinks the stove is still in shut down mode and then trying to fire itself back up and kinda glitching itself out and getting stuck, but I’m stumped so any direction would be fantastic. Thanks in advance guys and gals

Standing by- Dan

 

[Whitenuckler]

Greetings all! Long time lurker over here for most of my stove needs however this issue has me stumped and I can’t pinpoint it. Not to mention we got a foot of snow in NJ yesterday and are going to be in the 20°s for the week so any help is welcomed. With more snow next weekend.

I have a free standing Santa Fe stove in my living room. The unit has been an absolute tank for the 10-12 years we have had it. Recently it started acting up on me. First it would run thru its start up like normal. Start a nice fire but it would stop feeding pellets and quickly shut it self down. New thermocouple fixed that problem, back up and running. I changed the igniter while I was at it just for piece of mind since the other was the original. However now I have an occasional/ intermittent problem. Stove will run for hours/days without problem, might kick off if the room warms up enough to turn off thermostat, kicks back on when the temp drops. Sometimes if it’s really cold and the room can’t reach thermostat temp, it will run fine all day/ night.

My problem is that on a handful of occasions now, and usually in the middle of the night, the stove reaches temp set on the thermostat (I think), stops dropping pellets, and goes into its cooldown. The ambient room temp drops, so the stove seems to want to restart itself. Begins start up sequence but never lights, just keeps dropping pellets into the burn pot but they stay unburnt/unlit and the stove will continue to drop fresh pellets until the pot is completely full to the brim. If I catch it and take some pellets out by hand, unplug the stove and plug it back in, it will fire right up like normal and begin running. It only seems to happen once the room reaches the temp on the thermostat, goes into shut down but then has trouble restarting. My wife thinks the stove is still in shut down mode and then trying to fire itself back up and kinda glitching itself out and getting stuck, but I’m stumped so any direction would be fantastic. Thanks in advance guys and gals

Standing by- Dan

https://downloads.hearthnhome.com/installmanuals/SANTA_FE_C_PELLET_STOVE_OWNER_7050_802.pdf

G. General Operating Information1. Thermostat Calls For HeatThe appliance is like most modern furnaces; when the thermostat calls for heat, your appliance will automatically light and deliver heat. When the room is up to temperature and the thermostat is satisfied, the red call light will go off and the appliance will shut down.2. Heat Output ControlsThis appliance is equipped with a heat output control switch that has three settings or burn rates; low, medium and high. The appliance will turn on and off as the thermostat demands. When the thermostat calls for heat, the appliance will start up at the burn rate for which it is set. If the appliance is set at one of the lower settings, it will run quieter but take longer to heat up an area than if it were set at a higher burn rate. Regardless of the burn rate, when the area is warm enough to satisfy the thermostat, the appliance will shut off

From what I read, there is no mode where it will keep running (on low) once the temperature is reached. I would run it on a mode that will make it keep running ie Low or Med until you figure it out. Your issue could be soot around the igniter, igniter location, or blocked air channels.