slvrblkk said:
Did you try sending an email through the website?
Thanks,
Just did now.
We will see what happens...
Copy Below:
Hello,
I left a phone message few days ago.
It seems I purchased 70 bags dated 09-09 that were by far not a good batch.
Been posting & reading alot on the Hearth Blog & others about how your company is making it right for all us whom cant burn these pellets.
I get a sick colored orange flame with a green tint unless I max the feeder out & I keep it normally 1/2-3/5ths.
Frankly they smell horrible like rotting landscape debree. One bag I took a wiff & it startled me & had to exhale. I had to wrap them in stretch wrap since they smelled my whole place up. I have spent at least 15 hours of my time already messing around with these pellets & dont have the time & resources any more.
I am looking at just over 100 miles round trip at 8MPG with my super duty to NJ location.
Looking at 134 Miles round trip to you PA location.
I do not mind exchanging them but please at least pay my gas or give me a refund or something fair. Just the loading/unloading/loading/unloading time alone is hours let alone the hours of driving.
Your help & professionalism in this matter would be most appreciated.
Sincerely,
LEN