Okay, I went home today because my Mother-in-law was having trouble starting our stove. I noticed that the pellets weren't coming out like usual. I took a flashlight and shined in the back to see if the augers were operating correctly. I noticed that the bottom auger was spinning slowly but constantly, the top auger would spin a little bit and stop for a few seconds, start spinning a little more and stop...is this normal operation or should the top auger be spinning constantly like the bottom auger?