Troubleshooting

[Megank]

Hi all new to this forum and I'm just looking for some help. So I have a timberwolf stove that's about 4 years old. Has had regular maintenance and we keep up with it by cleaning the stove about once a week. We recently switched from a soft/hard wood blend to a 100% hardwood pellet and out stove has now started to just turn off on its own. We have tried to turn up the combustion blower and the feed trim and we are still having this problem. I am just wondering of anyone has an suggestions on things I can try or if I should just call someone to come look at it?? Thanks so much to anyone that can help

 

[MaryH]

Hi all new to this forum and I'm just looking for some help. So I have a timberwolf stove that's about 4 years old. Has had regular maintenance and we keep up with it by cleaning the stove about once a week. We recently switched from a soft/hard wood blend to a 100% hardwood pellet and out stove has now started to just turn off on its own. We have tried to turn up the combustion blower and the feed trim and we are still having this problem. I am just wondering of anyone has an suggestions on things I can try or if I should just call someone to come look at it?? Thanks so much to anyone that can help

any error codes?

Have you ever leaf blowered, the exhaust?

 

[Megank]

any error codes?

Have you ever leaf blowered, the exhaust?

We just had it cleaned and the chimney swept in January and I don't know if it can display an error code??

 

[Lake Girl]

How much have you burned since the cleaning? Usually need to clean internal exhaust pathways and venting after every ton burned; your manual says two tons but... Hardwoods generally produce more ash to clog up inner exhaust paths and venting and carbon buildup on the burnpot ... May just need a real good cleaning.

Depending on why it is going out - could be several different issues. Is it getting too hot? Not hot enough? Pellets piling up?
Check the troubleshooting guide in the manual... http://napoleonproducts.com/downloads/timberwolf/fireplaces/manuals/W415-0865_TPSI35.pdf

If you can provide a better description of what is going on, might be able to give more specifics. Let us know... and welcome to the forum

 

[Polar Bear]

People seem to encounter more issues burning hardwood to softwood. I see no advantage to burning hard over soft, and my stove runs much better with it. It may be telling you it doesn't like it

 

[TimfromMA]

An error code is usually shown by a selection of lights on the front panel lighting up when the stove shuts down. Which lights are on will tell you what error was thrown.

Is the main door, ash pan, hopper door closed properly? Perhaps throw in some of the pellets you were using previously to see if it woks.

 

[Lake Girl]

Don't think that stove has error codes - pretty simple control panel. More info please...