ok recently bought a vistaflame v100 of my buddy basically we both have the same setup a mobile with a porch anyway he had it all serviced a month before I bought it working great he ran it on 3 pretty much a bag a day in pellets heat was good around 24 anyway he went with heat pumps so I bought the stove off of him.I installed it in my place he showed me how to clean it and all was good but since I hooked it up running on 3 im burning 2 bags a day getting a fair amout of unburnt pellets in the grate after a day around 40-50 pieces burn pot has to be empied twice a day and I got to clean it every 2 days at the least he cleaned it every 3 nothing was changed with the settings I was told to adjust the trim but in the book it says trim adjusted on low only my friend never messed with settings just turned it on is there something I may be doing wrong or ?.I noticed theres roughly around 8-10 pellets dropping at a time on 3 another friend of mine has an older enviro and he runs his on 3 and his drops 4-5 at a time