silverfox103
Feeling the Heat
You could also contact the police and consider handling the fraud issue criminally.
This is the best post yet!
Tom C.
You could also contact the police and consider handling the fraud issue criminally.
You must be kidding! HELLO, he just sold him a 5 year old stove and represented it as new. You want this customer to go back to the dealer, who just deceived him and misrepresented what he was being sold, to make it right? You're living in a dreamworld.
This dealer is a snake and it was no mistake what he did to this customer. He should get his money back period. I would also let Harman know, the BBB know and Idaho's Consumer Protection Dept of the Attorney Generals Office know.
Tom C.
your needless sarcasm aside, the title of the post is "How would you handle this?"......there really isn't a right or a wrong answer here, its an opinion-type of post, and, well, as everyone has opinions, they will vary. A lot of unknowns here, although I feel it should be made right, if no one gives the dealer a chance to do so, they cant "fix" it at all.
As I am an old guy, Ive found that the best way to catch bees is with honey rather than with vinegar. The OP was certainly slighted, advertently or inadvertently , but my opinion is to still allow the dealer the opportunity to fix this, satisfactorily to both sides. If no common ground can be found at all, then the dealer should give the OP their funds back, take back the stove and pellets, which, from a financial standpoint makes the OP whole. Then its up to the OP to maybe go to another dealer, or even new brand of stove........certainly a severe learning curve here to, that's fer sure....
A 5 year old P61A, demo unit nonetheless......I wonder what the price for the unit was.......
notch said: "Take the high road, be nice, and just get your cash back. Then move on.
...as we forgive those..."
I disagree with notch only because the dealer may / will do the same thing to another customer. The dealer needs to realize this is unacceptable.
Not a criminal issue, this is a civil issue!You could also contact the police and consider handling the fraud issue criminally.
Fraud is a civil and criminal issue. The police investigate fraud cases all the time.Not a criminal issue, this is a civil issue!
Did the dealer identify the $100 credit from Harman? Did you get paperwork for your tax credit?
And if he decides to shut down come spring? You need the mfr's warranty, not his.Via emial, the dealer told me that, "The stoves warranty is intact with us for the extra time period." How long that extra time period is, I do not know.
I like the older stoves better than the new ones. They seem to be a little heavier, so I would gladly keep it.
There are no reasons to keep the old one, Period. What if the old one isn't a demo, but a return that malfunctioned or one that the dealer took as a trade in. You should see if the old serial number was ever registered before. Further, why can't you simply tell the dealer that you want the stove that is documented on the paperwork you were given If that is the supposed to be new?Problem is, I have no idea how many pellets have been run through it.
Are there any other reasons as to why you would want to keep an older one?
Thanks for the replies everyone. I am a member on more forums than I care to admit and the group here is first class.
As a small business owner myself, I understand the costs associated with processing credit cards. When I am dealing with a mom and pop type establishment, I like to use cash. Considering I paid with cash, $3489 to be exact after the $100 coupon from Harman's website, I asked that a brand new stove be ordered. Earlier this morning, I sent another email to verify whether or not the stove has actually been ordered. I have yet to receive word one way or the other. The demo stove hasn't made it into the house yet, so I'm not worried about loading back into my truck and returning it. The pellets, however, I intend to keep for the hassle. They are nicely stacked in my shop and if he wants them back, I will bring up the issue of negligence and/or fraud. I have a receipt that shows 'No Charge' for them, as well. If the dealer will trade me this 5 year old stove for the new one that I want, I'll accept it and move on. He has one chance to make this right.
As for warranty work, I'm not sure how that works out exactly. If a part fails, can I replace it myself or does the dealer . to?
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