I have a Harman Accentra insert which was installed last November. I had serious problems in the beginning. I was buring 3 bags a day with little or no heat. I had the dealer come back and he put a drafting meter on the stove. It was drafting WAY TOO much and the heat was going up & out the chimney through the exhaust pipe. It is a very high chimney in an old Tudor style home. They needed an extension for the exhaust pipe to reach the top of the chimney on the initial installation.
He had to order a special fresh air intake reduction assembly/hose. This had to be hooked up behind the stove and was then snaked down the hole in the bottom of the chimney floor and into the wall near the clean out access door by the boiler. At that time his drafting meter wasn't working. This helped the stove work better but it still not right. It's burning 2 bags a day and only warms the main floor. Upstairs is very cool. I have turned on the gas fired steam radiator heating system just to boost the house a couple of degrees. I contact the dealer again recently. He told me that he has spoken with the people at Harman. They told him they would have a technical support person on the phone with him when he comes back out. Supposedly they will "talk him through" whatever it is that needs to be done this time. Right now I spend most of my time in the living room in front of the stove!
Has anyone else out there had similar problem with a new Harman Accentra insert?
Thanks!
He had to order a special fresh air intake reduction assembly/hose. This had to be hooked up behind the stove and was then snaked down the hole in the bottom of the chimney floor and into the wall near the clean out access door by the boiler. At that time his drafting meter wasn't working. This helped the stove work better but it still not right. It's burning 2 bags a day and only warms the main floor. Upstairs is very cool. I have turned on the gas fired steam radiator heating system just to boost the house a couple of degrees. I contact the dealer again recently. He told me that he has spoken with the people at Harman. They told him they would have a technical support person on the phone with him when he comes back out. Supposedly they will "talk him through" whatever it is that needs to be done this time. Right now I spend most of my time in the living room in front of the stove!
Has anyone else out there had similar problem with a new Harman Accentra insert?
Thanks!