Ok, I was on here a little while ago, trying to figure out some issues with our stove. We have it running much better now. One thing we did which seems to have made a huge difference is we are burning Okanagon pellets now, (of course they are the more expensive ones), we were using the NEWP ones before. But I was just reading that a lot of you keep two types of pellets on hand. So is this the case. Soft wood pellets in the really cold weather and some of the cheaper ones when its warmer (like this week)? We still did have a minor issue of pellets starting to build up in the pot at like 4 in the morning on a couple of the really cold nights we recently had. It'll be fine at 2 but starting to build up by 4 (hubby is up a few times during the night) Is that just still an airflow problem? And also, how often do you clean the ash out of around the burn pot, ash pan, area? How often do you clean out the actual exhaust pipes out the chimney? We clean out the burn pot/ash pan area every day. (We don't run it during the day. I see no need for the house to be 70 degrees when I'm not there.) Do you guys just let it build up in there when you only clean once a week? Doesn't it block any of the magical airflow these things need? Thanks for the help.