Again, ( or I should say still) I am trying to get my Harman Accentra stand alone to work. The store I bought mine from has tried to help with the problems over the 4+ years that I have had this, but now, due to the poor quality of the stoves and service, they have quit carrying Harman. they said it was a nightmare to deal with them, and they were a dealer!
I have talked with a Ken Burns- I talked to him several weeks ago for about 1-2 hours total.
He told me of some shortcomings of Harman- I have tried all of them, and still not working well.
When the stove is firing, you are not supposed to be able to hold your hand at the front grill- he said it should be like opening an oven at 350 degrees. Well, I can HOLD my hand there indefinately. Not exactly very warm. there is a mutitude of other problems that have been with the stove since day one.
Another problem, is that the combustion panels do not fit right- they are supposed to be tight against the curved part.
I have now tried to get Ken Banks, rep in the Colorado, Montana,Wyoming- I don't know where else- has not returned my attempt to get in touch.
What about a class action?
I saw the survey- good to fill it out, but I think they already know that people are unhappy- they just don't care.
I have talked with a Ken Burns- I talked to him several weeks ago for about 1-2 hours total.
He told me of some shortcomings of Harman- I have tried all of them, and still not working well.
When the stove is firing, you are not supposed to be able to hold your hand at the front grill- he said it should be like opening an oven at 350 degrees. Well, I can HOLD my hand there indefinately. Not exactly very warm. there is a mutitude of other problems that have been with the stove since day one.
Another problem, is that the combustion panels do not fit right- they are supposed to be tight against the curved part.
I have now tried to get Ken Banks, rep in the Colorado, Montana,Wyoming- I don't know where else- has not returned my attempt to get in touch.
What about a class action?
I saw the survey- good to fill it out, but I think they already know that people are unhappy- they just don't care.