Bchapaz, the amount of pellets that fall into mine is also very inconsistent. Sometimes the auger turns and I get 0 pellets fall in, and the next time a good bundle come out. Sometimes it's just 2-3, and other times it's 7-10. I just started mine up right now, and I'll snap some photos of the amount of pellets in the pot after a few minutes. I want to let it burn for a while to get rid of the excess pellets that were used manually feeding to get it going. If it's useful to you, I can take video of the firepot (100-120s worth) and upload it to youtube so you can see the auger/pellet amount that drops?