I'm sorry...It was just too choice to leave alone. On a serious note, I do feel for you. A coal stove of this price point ought to be capable of heating you out of the house. Anything close to 85k BTU's is a tremendous amount of heat. For a comparison, an Avalon Olympic pretty much heats the whole showroom at one of the local dealers, and I'm sure that show room is easily 2500 - 3000 sqft with lots of glass. That stove is tremendously hot when within 10ft of it and I've never seen it running full boar. Also, my parents used to use a hand fired mid-size Warm Morning years ago, and that stove was capable of cookin us out of the house, no matter what the outside temp was. For 3 grand, you should not be questioning the stoves heat output. I hope you can get this resolved. I'm sure a fair number of folks are watching.