Asked them about the free standing NPS45. Here's their email response:
“Good afternoon;
The warranty coverage is as follows;
The following materials and workmanship in your new NAPOLEON® Pellet Heater are warranted against defects for as long as you own the heater. This covers: the pellet hopper, outer shell, ceramic glass (thermal breakage only) and ash drawer.
The combustion chamber and heat exchanger are warranted against defects for a period of five years. All other wearable parts and electrical components such as blowers, thermal switches and burn pot are covered and NAPOLEON® will provide replacement parts free of charge during the first year of the limited warranty.
Labour related to warranty repair is covered free of charge during the first year.
Repair work, however, requires the prior approval of an authorized company official. Labour costs to the account of NAPOLEON® are based on a predetermined rate schedule and any repair work must be done through an authorized NAPOLEON® dealer.
As to some components being made in China, yes that’s probably true. You’d be hard pressed to buy any manufactured product these days that wouldn’t have a wire harness, or circuit board, resistor or some other small component somewhere that isn’t made in China.
Take care,
Customer Care Department
Wolf Steel Ltd.
24 Napoleon Road
Barrie / Ontario / Canada / L4M 4Y8
T: (705)721-1212
F: 1-877-329-8324
E: [email protected]”
“Good afternoon;
The warranty coverage is as follows;
The following materials and workmanship in your new NAPOLEON® Pellet Heater are warranted against defects for as long as you own the heater. This covers: the pellet hopper, outer shell, ceramic glass (thermal breakage only) and ash drawer.
The combustion chamber and heat exchanger are warranted against defects for a period of five years. All other wearable parts and electrical components such as blowers, thermal switches and burn pot are covered and NAPOLEON® will provide replacement parts free of charge during the first year of the limited warranty.
Labour related to warranty repair is covered free of charge during the first year.
Repair work, however, requires the prior approval of an authorized company official. Labour costs to the account of NAPOLEON® are based on a predetermined rate schedule and any repair work must be done through an authorized NAPOLEON® dealer.
As to some components being made in China, yes that’s probably true. You’d be hard pressed to buy any manufactured product these days that wouldn’t have a wire harness, or circuit board, resistor or some other small component somewhere that isn’t made in China.
Take care,
Customer Care Department
Wolf Steel Ltd.
24 Napoleon Road
Barrie / Ontario / Canada / L4M 4Y8
T: (705)721-1212
F: 1-877-329-8324
E: [email protected]”