I need some help from the guys at Englander, its a bit long but it should tell you whats going on, I recently purchased a 10-cdv (11-11-2008) for my 2200 sq ft home because my old Winrich crapped out on me. So I go to Sutherlands look several stoves over, I'm thinkin multi-fuel would be a good one to have. It says efficiently heats 2200 sq ft on the box. I have to light it, no biggy. Has a good stirrer, decent fire pot and hopper. So I take it home, make some changes to the height of my vent pipe. 1 ft of 3" horiz to a 3" t (with clean out)then 3" vert for about 2 ft then turns to an 8" liner through my chimney Id say no more than 24-26 ft up ( 2 story home with 9' ceilings). Pulling in crawl space air for outside air. I take the box off plug it in and run it thru its shutdown before cutting the straps, good to go. take it inside hook up the vent, pull the stirrer (running pellets to start), plug it in, set stove to pellet, filled it with pellets to the top and light it off. Set it at 5 and 5 as instructed for burn off of oils and paints etc. So its lit now and I used a couple of the large fire starter sticks and a small hand full of pellets because it takes 3 min before the auger starts to turn and feed pellets. And the fire is very impressive compared to the old stove, bright yellow in color and blue at the air holes. Once the hand full of pellets had burned up and the stove was pretty much running constant, I noticed that it seemed to have way too much air ( I had some control on my old stove with an air register on the side), so much the fire hardly ever reached the auger hole pretty much stayed entirely in the fire pot. I dont recall the brand of pellets but they are Premium Oak. So I let it run for a while and after about an hour or so the door began to smoke a bit burning off the some paint. Ok its finally getting hot. By now the room air blower had kicked on but has more air coming from one side of the stove than the other and also from the 2 holes under either side of the ash tray in front of the door. My living room in which the stove sits is about 24X15 and Im sitting on the other side of the room waiting for it to heat up because we made sure the furnace wasnt going to kick on so the room was cooling off a bit. It still looked like it had way too much air but the fire had a good bright yellow color, there were a few "coals" in the bottom of the fire pot, so there wasnt any build up of pellets. Still not much of an actual fire tho, mostly contained to the fire pot. It seems I do need to check the stove for level because 75% of the pellets go to left side. About 10 last night it still hasnt heated the room up, so I kicked it up to 9 and 9. I know it heated up some because it finally started to burn the oils and paints off and stinkin up the place. Ran it all night, got up this morning looked in the hopper and the level of the pellets had not reached the cone yet so it really didnt use much. Left it running when I left for work but it had not heated the house up. I checked the upstairs 66 and the downstairs was 65 in the dining room adjoining the room where the stove is. The outside temp was 45. I got home from work about 2 pm and the house was 69 upstairs and down with an outside temp of 55 stove is still set at 9 and 9, so I called CS, it took a couple of tries but I finally got thru. Talked to a guy there and he had me put the stirrer back in and set it back to corn even tho I was running 100% pellets. He also had me change the settings to 5-9-1 on the low feed , low air, and air on. I will check the stove in the morning and the temps but it doesnt seem to be putting out the heat it should. I have added a small Vornado fan to the side of the stove to help push some of the warmed around to reach the further distanced rooms. I have checked to see if the room air blower changes when changing the settings from 1 to 9 with heat setting on 1. The only thing I really noticed was a change in frequency coming from somewhere on the right side of the stove but the air from under the lip didnt change too much, very little if at all. So thats the situation, now what can I do to improve the performance of this stove? Right now I am very disappointed with this stove for $1500 that is only kind of heating my home on a relatively warm fall day. I cant complain about CS as they were very polite and very willing to help get me going. Any help is greatly appreciated.