I'm not completely computer stupid but this one is beyond me. It is a fake page that tells me the FBI knows I have stolen software, kiddie porn, etc and unless I go buy a $300 money order my computer will remained locked. It also warns that If I try to bypass the warning my hard drive will be erased. None of which is true or going to happen. However, I can't get it off, can't get into safe mode at all in anyway, it will let me select safe mode but immediately reboots in normal mode and the warning page is there. I cannot do anything and reading about how to fix it online all talks abut going into safe mode and selecting a previous restore point to get rid of it. While that has worked for many others, I can't get this sucker into safe mode, even unplugged from the internet, it goes right back to the warning page with no other controls. We run windows 7 home edition on a Dell about 2 years old. My cable provider and anti virus software provider told me that they can't prevent or control malware or trojan attacks because they are often downloading unbeknownst to the user on a picture or video. They can't possibly control all of the content out there. I have a work laptop and an iPad too but really want my home PC fixed so my hubby can use it again. Any ideas out there that don't require safe mode? I don't want to totally restore the computer if there is another option but don't trust myself to sit and do pages of reg edits either. Any info is appreciated!