first time having someone come and do a cleaning on my stove since i purchased my 5 year old home that had a pelpro bay view insert. i was not home but this is what the wife was told by the Tech. "we have a "great unit" and said we don't need to hire them to clean it again because of the style that it is and it doesn't have a chimney but if we ever have problems to call and they can service it or even to call and they would answer any questions we may have. Says everything is in excellent shape and you take very good care of it" i understand its a direct vent but after 5 winters with no cleaning of the motors shouldnt the motors have been pretty dirty? he was there for a hour and a half so i assume he did more then just vaccum behind it?