I ordered a VC Montpelier on December 27th, 2010 and paid CASH (I got a cash discount of 3%) in full for the stove and installation, as I was told it would be installed within a 2 week time frame. I called after about 2 weeks, and was told it would be another 3 weeks because the stove was backordered. Now the 3 weeks has passed, so I called again today to get an update and was told mid-February. I am getting ticked, mostly because of the lack of communication regarding the delay, and the fact that they have a boatload of my cash. I have had to contact the dealer each time, there have been no follow-ups on their part. This is a large dealer that has been in business for a long time, but I do not think I could recommend them to anyone at this point. I understand that their hands are tied, but I would expect them to at least contact me in an effort to maintain a positive relationship. I hope it is still cold enough to burn by the time it gets here!
Thanks for listening, I'm just frustrated.
Thanks for listening, I'm just frustrated.