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Future of Harman Servicing

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by Ossy, Jul 21, 2008.

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  1. Ossy

    Ossy New Member

    Joined:
    Jul 13, 2008
    Messages:
    46
    Loc:
    Central Maine
    I have seen alot of angst over Harman lately on the forum. The real question is the long term service and parts for their stoves, especially since they have been bought out. Thoughts?

    Regards..
    Ossy

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  2. webbie

    webbie Seasoned Moderator Staff Member

    Joined:
    Nov 17, 2005
    Messages:
    12,289
    Loc:
    Western Mass.
    I see potential problems.....if either they cut off dealers (rumor mill) or dealers drop the line....or if dealers go out of business because they cannot get enough product. We have heard for years that many Harman dealers refuse to touch stoves that they did not sell themselves, and the factory has been no help in these cases.

    As with most pellet stoves, it pays for the buyer or user to be a handy person who can follow instructions and repair/service themselves if at all possible. Also, in areas where Harman is popular, you might end up with third party service techs....then again, they have to have access to parts and factory bulletins, etc.

    It will be more years before we know how all this stuff works out.
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