‘I see that the OUTSIDE air kit is connected right back into your chimney installation
Where the air exhaust and all debris and soot is supposed to be exiting and Because this connecting or installation done the way it was done, the soot comes right back and recycles into and within the unit’
LOL, I educated the rep about the attributes of the Selkirk Direct Temp system I have on my stove. But I think they are on to something, maybe we can recirculate and re-burn all that creosote, soot, and ash and squeeze every last btu out of it! Gotta love ‘customer service!’