Hello, I'm new to this forum and a new owner of a Hampton GC60. I've had the stove now for 5 weeks and I'm burning it 24/7 as it is our only source of heat. I've had several issues with the stove and questioning my purchase at this point. Here's a list of the problems, any help would be greatly appreciated! Here is what I have 1700sq ft home Temps are 20's at night 30's & 40's during the day Burning Energex Pellets I'm currently running the stove between 2 & 3 for the heat setting, Feed rate is at 2 and combustion fan at 3. Thermostat is at 70-72 - My first problem is that I'm using 1.5 - 2 bags a day (seems like a lot to me?) I checked the auger slide plate and had two holes exposed on the bottom. I moved it down so I now have 3 holes exposed. - The agitator is squealing intermittently, sounds like nails on a chalk board. I've narrowed this down to the left side of the agitator where it sits in a small steel bracket. The dealer says to put high temp grease on it. This last for 2 hours. - The house has a very slight smell of smoke. Its not bad, but its there. - I'm getting raw pellets in the ash pan that eventually start to smolder. When I empty the pan the bottom is scorched and black. - Overall the stove seems loud. Not the quietest in the industry like they claim. Thanks for any help.