Something like this may have been posted before, but I'm too angry to search. We bought and had installed a Hampton GCI60 last August. It's been great, keeping the house nice and warm with little more than a weekly cleaning and on average, a bag of pellets per day. Coldest days this winter required two bags a day. Keeps 1500 sf of poorly constructed mid 1980's house toasty warm. It would, on occasion, fail to restart. Usually would occur over night after we turned down the thermostat, thus allowing the stove to cool off a bit before heat was called for. We could hear the feed auger grinding sometimes if we caught it, and a quick push of the on/off switch would cure the issue. If it happened when no one was around (or asleep), it would give an out-of-fuel error (flashing #3 on the control panel) I didn't think much of it, reset the stove, it would fire up and all was well. Did some googling and found someone (probably here) that had a similar problem and traced it to a poorly positioned ribbon cable. Got around to calling my installer who promptly came out to check things over. He discovered that I did, in fact, have a ribbon cable rubbing on the room fan, causing it to have worn through on one side. Bare wires, bare metal of fan, shorts happen. OK, fairly easy solution. He goes off promising to have word in the next day or so. This was last Thursday (March 14). Stove was still firing, although the feed auger motor was now making a whine. Figured it should be OK, dealer was ordering a new auger motor anyway. On Saturday, the feed auger ceases to move, pellets are not being fed, and the motor is emitting a horrible whine. I shut everything down, unplug the stove, and call my dealer, leaving a voice mail. Am forced to do what the pellet stove was supposed to free us from doing, ever again, turning on the oil fired furnace to provide heat (it still runs for hot water supply). Monday rolls around, haven't heard anything, call my dealer and am told the warranty paperwork was finally accepted by Regency and the parts were ordered, they'd call when in, should be a couple of days. Wednesday arrives, haven't heard anything, so I call dealer again. Am told that one of the parts might be back ordered, but no one at Regency seems to be able to tell for sure. Ask to have dealer comer out the next day (today) and make my stove be at least functional. He comes out, but can't do much, but at least we now know that the ribbon cable is the back ordered part. No one has any idea when it might be in. Local warehouse has nothing. Long and short, we spent a fair chunk of change on this stove and four tons of pellets that is a giant paperweight and we're wondering if anyone else has had a similar problem with this model and/or with Regency. Our dealer has been great so far, is probably just as frustrated as we am, but that doesn't change the fact that we have no working pellet stove and have had to burn oil to keep the house warm. Up until this past week (almost) we used about 8 gallons of oil per week. Since last Saturday, we have burned close to 25 gallons. Oil ain't cheap! Since this is decidedly and manufacturing defect (one zip tie would have held the ribbon cable safely away from the fan) and the manufacturer can't seem to correct the problem in a timely manner, what sort of legal recourse is there? Thanks for reading, we're new to the pellet stove world, so help is greatly appreciated. Anyone have one of these bloody ribbon cables lying around?