They determined that because I ( untrained ) could not find a leak it must be a backdraft problem and that they would SELL$$$ me a auto damper to fix it. What the heck! This is possible and might happen but unless they come look we won't know for sure. I will not put a mechanical part in my flue unless I am guaranteed it is necessary.
Thanks for the support guys
Pete
madison the Harman warranty is done by Harman but covered by the dealer from my understanding so I believe your right.
Bonzo I agree I was duped by them as I see now.
Dennis I am gonna get em this is ridicules.
HighHeat22 Thanks this is a real mess for sure.
tcass I saw it in operation at 3 places and was impressed by it. The stove is a nice stove and problems are bound to occur on a new stove but the customer service is terrible. The stove sq ft claim is a little odd but the gun club near me uses this stove and it heats 3000 sq ft fine.
iod0816 I hope you get your problems resolved as well I am not patient I expect problems to be resolved quickly and proper when I fork over hard cash for a product.
Randy They do have a customer service line as long as the dealer gives it to you. You will need the dealer direct number and the dealer ID along with the sale number and you can deal direct with Harman ( Supposedly )
BeGreen THATS WHAT I YELLED IN FRUSTRATION :lol:
Branchburner so far the customer service issues are true.
Texas boy I can honestly say they build a great stove it astonishes me they won't back up the product however I will never buy a Harman again.
Fredo my friend good to hear from you! How have you been as of late? I am very frustrated with Harman they tried to sell me a auto damper for 600 dollars even though they do not do direct dealings with customers
! This is very odd to me. They really do not seem to care about there customer base at all. This is a sad situation and I am done with Harman at this point once this is resolved I will be selling the stove I think and buying a woodstock. We purchased this stove after researching its quality well as we couldn't wait for a couple of months on the progress. Our furnace runs constantly and gas hits the upper 400's sometimes low 500's in the winter which is ridicules so we burn and keep warmer anyway. Its silly that a 800 dollar furnace cost more than the purchase price in one year and a wood stove pays itself off in a couple months :lol:
Craig I would have loved to have you as my dealer judging by your post. They do not shield from the dealer at all they say call the dealer cuz we can't help and the same in reverse its so pathetic.
egclassic that would be pointless as both the dealer and Harman are avoiding any help to us.
BeGreen Right on !!
Highheat22 I put there name up and am not ashamed I feel they need to improve! If they wish to dispute bring it on I will own them