I need my Feeder Weldment replaced and the dealer ask do you have it out yet :ahhh: Next they told me they only cover $55 dollars for the service and could recommend places that could do it. I thought they were suppose to have the best warranty but what good is it if I have to fork out money for 4 to 6 hrs of labor charges. I don't have the money to pay for a service guy so I guess I will be doing this myself. If you are looking at Harman's buyer beware if you need service plan on spending some money for the service! 12/12/09 Can I get some help from a couple of Harman Techs? I would like if you can write a letter and send to me in a email what the time to do the replacement of the Feeder Weldement would be on average and why you would not bring back the stove in parts and assemble when you get to the customers site. I have the letter written up for Consumer Protection Agency and would like to attach it to the letter to help out with my case. I already have the case number so I have already started the process they are just waiting to receive the information to proceed the investigation. Please PM me and I will give you my email to send to. 12/8/09 Update OK, just got off the phone with the company repairing my stove, they want $1140 for the repair! :bug: I told them that was unreasonable and if I new that they were going to charge that I would not have let them take the stove. They are charging me 5.5 hours for the repair and 4 hours to pick up and deliver the stove at $120 hr. He was going to charge $175 hr and I almost had a heart attact, after I told him that when we last spoke he said it was $120 hr for on site but he was going to see about the shop rate to make it less. They are charging 4 hours at $120 to pickup and deliver the stove. 2 hours to pick up, I had the stove out and all they did was load it up on a truck and two guys did it while going to another job, he said he needed 4 guys to offload it. So I am getting charged $480 to pick up and deliver the stove, Not right at all! I put in a call to the dealer and the person handling the issue is out today, waiting to hear what they are going to do. Buyer beware of Harman! 10-27-09 UPDATE: the area Rep called and said they are paying $450 for the repair! :cheese: I am now waiting on a call from the dealer to schedule the service call. I thought I was going to be stuck with a defective stove and 4 tons of pellets this winter. 10-23-09 Update response from Harman: Thank you for your inquiry. The written warranty has limitations and may not cover what you are being charged for. You may review the written warranty in the installation and operation manual. Our dealers are independently owned and operated, having their own policies for their service department. We suggest contacting the dealer to get a detailed account of what the charge is for and if it’s refundable if the service call qualifies for warranty. If you are in need of further assistance you can find a local dealer by clicking on the link below. Update 11/12/09: Stove is being picked up tomorrow to be repaired.