This isn't really a stove issue so I'm not sure this is the right place for all this, if not I apologize in advance. All parties names are changed. I will strive to be as objective and factual as possible, the other parties might post here too, you never know. My wife and I are building a new house and we chose an Alderlea T-6 stove with some helpful advice here. (http://www.hearth.com/talk/threads/building-a-new-house-need-a-new-stove-alderlea-t6-maybe.91507/#post-1199003). The room we are putting the stove in doesn't really have corners or an appropriate wall to put a stove against so we decided on a alcove/chase in the vaulted great room clad in stone. I went around to all the shops and got estimates for the install and stove and settled on Merv to buy the stove from and handle the install. Since Pacific Energy had a promo on the stove I bought it at this point and Merv said I could leave it in his warehouse rather than take it to my jobsite. I thought sure sounds good. During the purchase Merv held himself out to be a stove expert and seemed to have all the answers. I had done some research on the stove and alcove and knew a bit about clearance to combustibles, however for aesthetic reasons I wanted to find a way to lower the height of the alcove opening from the mandatory 84 inches to combustibles, we wanted it to be about 70 inches. No problem Merv says, "just wood frame to the mandatory clearances and steel stud frame the small piece that lowers the opening." Great simple I say and head home. At this point those of you that know about these things are probably shaking your heads. Fast forward a couple months and we are framing the chase and alcove. I am not a stove installer and my contractor hasn't built a home with a wood stove before (in my area it's commonly believed that wood burning is banned even though it's not) so we decide to ask Merv to come and check everything out so we don't have any screw-ups. Merv seems reluctant saying "our deal on this stove didn't include site visits" but he comes in the end. It's about a 25 minute drive each way. At this point we reiterate and show him how we have framed and sheeted up to or exceeding all the clearances for the alcove and make sure we have sufficient clearance in the chase for the stove pipe. It is said again that we want to lower the height of the alcove opening. Merv again says that is all fine as long as the combustibles meet the clearances, just steel stud and cement board the small part that is closer than the clearances and cover everything in stone. He draws a line on the framing at 86 inches, "frame the front in wood down to here and steel below down to 70 inches". The back and sides are already complete as per his instructions framed and sheeted in wood. Myself, the contractor and two framers are all present and all leave with the same plan how to finish this alcove and chase. We finish building everything and tell him to send the installers. The WETT installers show up and seem a little confused at what they see but they install most of the chimney anyway, they can't finish the job because Merv has sent them with a lot of wrong parts. On leaving the installer Wilf says he need to check on a few of the things he's seeing here. It is Friday. Monday I phone Merv to see when Wilf is coming back and Mervs wife answers. She informs me there are issues with the alcove and chase and the height of the opening. I say there shouldn't be since we built it to Mervs specifications. She also informs me Wilf is away for the week. Next Monday Wilf is back and tells me that either I have to have an 84 inch or more high opening in the alcove or build the entire thing of steel studs. No simple task since the back wall is load bearing. Lowering the opening at the front limits the air space around the stove and deflects too much heat onto the wood sides. I think well we all make mistakes, I'll phone Merv and see if he can help me out a bit. I phone Merv and get his wife "Oh it's you, we've been expecting your call" I'm told in and unfriendly tone. Then I get Merv. Me: Hi Merv Merv: (angry voice for entire conversation) If you think I'm paying for any of this you can think again Me: Um Merv: You guys built this wrong that's not my fault Me: We built it how you told us Merv: That is not how I told you Me: That was the whole point of the site meeting, stove pipe clearances in the chase and the height of the alcove. We were all there, you drew the line on the framing. Merv: I did not Me: You're denying you drew the line? Merv: We never talked about any of this Me: I'm not sure what to say to that Merv: Are you calling me a liar? (also carries on for a while about how hard he has worked at this job with site visits and all and how he's gone above and beyond in every way) Me: Well Merv I'm going to get this fixed but we'll have to talk some more I then get the load bearing wall re-engineered with steel stud and I'm getting set to re-build the whole thing. I think, to avoid any further screw-ups I should get the stove over here to actually measure against and check clearances and make sure the trivets can swing etc. I'm also concerned that Merv is a lunatic and has my stove. I call Merv to tell him I'm coming to pick it up but I get Mervs wife whom I leave the message with. No one calls back. I call a few more times and no one answers. I leave a message on the machine. I go to pains to be friendly and try and keep things pleasant Merv calls back. Me: Hi Merv Merv: (again angry whole conversation) You can't have the stove. Me: I already paid in full for the stove Merv: yeah, and that stove is the only assurance I have that you won't stiff me Me: long pause... then I'll pay you for the install so far and get the stove Merv: I want to see this job to completion Me: I don't see that happening Merv: I'm keeping this stove Me: put together the numbers what you have into this so far, I want to pay you, take my stove and part ways Merv: Give me a couple days ( again much carrying on about how hard done by he is in this deal and how dare I call him a liar last time, which I didn't actually) So now it's been a couple days and I'm going to Mervs shop tomorrow. I want my stove at my house now. I'm hesitant to do any further business with Merv on this install although I'm fine with Wilf who is a hired WETT contractor. I'm concerned with Merv thinking he's going above and beyond that his price before this is over might also go above and beyond. I don't want any further dealing with a dishonest man. I realize now that I should have had Wilf looking at the alcove right from the start, if only I'd known then. I sort of feel like Merv should have known that and put me in touch with Wilf. I understand in a way Merv wanting to keep my stove as leverage (for business reasons) but on the other hand, he gave me bad advice, lied about it and is now accusing me of plotting to stiff him on the install. I never suggested any such thing or even asked for compensation, I had originally just intended to ask for a bit of a price break if he could see his way to do that. What to do next? Am I missing something here that I'm actually the bad guy but I don't see it? Am I off base in thinking Merv is wrong? Is this just the norm in the industry? Thanks for any thoughts you have.