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HELP! My new gas logs are beeping at me!

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by Tawny, Jan 29, 2006.

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  1. Tawny

    Tawny New Member

    Jan 29, 2006
    I have new RH Peterson Real Fyre gas logs. They were installed a week ago. Today I had them on for five hours then suddenly the fire went out and they started beeping at me. I called the store where I bought them (Offenbacher's Rockville MD) and they told me to disconnect the two wires from the remote. Right now I am thinking that I will burn myself if I do that. Anyway, I don't see anything in the fireplace even with a flashlight. I know that there is supposed to be some sort of box in there. I left a message for the installer but they have a message saying they are busy and they return calls twice a week. There is nothing in the materials about this. I don't smell gas but it doesn't look like the pilot light (if that is what it is) is on.

    Can someone help me please?



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  2. hearthtools

    hearthtools Moderator Emeritus

    Jan 6, 2006
    Oakhurst, California, USA, Earth
    change the batteries in both the remote and ther remote receiver
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