Hi Folks,
I need some input from the community on this one....
2 things:
Regency warranty woes
HI300 Door Latch replacement tips
HI300 installed new last year (Fall 2015). My wife broke the handle about a month ago. The door is "locked" shut and I can't get it open,
I've been in an annoying scenario with a dealer and Regency to get the part replaced under warranty. Manual says parts and labor covered for 3 years on this door latch.
https://www.regency-fire.com/Customer-Care/Lifetime-Warranty/RegencyWarrantyWood2016.aspx
I recognize I'm in a unique scenario where I purchased the unit at a CT dealer, but I live in MA. All the local MA dealers want nothing to do with me and the CT dealer is useless since he's not authorized to do work in MA. I've spoken to Regency several times in hopes that they would assign a local dealer to assist with part warranty claim at a minimu.Basically I'm finding out that the Regency warranty is BS which is extremely frustrating. I'm also finding the stove dealer network is also a joke. I am concerned about future parts that that are listed as lifetime warranties. The whole month long scenario has been about principal more than cost to fix.
It's now 3 degrees in MA and I miss our toasty home. I'm tired of hearing the furnace fire up.
I need a new and improved door latch which I can get for about $100 +/-. Reading here they improved the design of the latch.
Does anyone have any input on how to replace the door latch? There appears to be a pin that needs to be removed. I've tried to knock it out, but won't budge. I can't get the door open
I may need to get someone out here to replace it.
I'm frustrated as I've spoken to several local dealers and most have claimed Regency is not fun to work with. I should have saved a ton of $$ and just gotten a used unit.
From the warranty section of the manual:
"The authorized selling dealer,
or an alternative authorized FPI dealer if pre-approved by FPI, is responsible for all in-field diagnosis and service work related to all warranty claims. FPI is not responsible for results or costs of workmanship of unauthorized FPI dealers or agents in the negligence of their service work"
I'm just wondering why a local dealer can't handle warranty claims?
Any input is appreciated.
Thanks,
Sr.NoFuego