Hey guys
For those of you who remember, I have an Osburn 2300. It heats very well. However, as stated in multiple other threads, every time I light it up, a foul smell rises from the stove top for the first 2 hours or so. My entire house smells, my wife gets angry and you know the rest
Well, 3 weeks ago the company sent someone to pick it up (it should have been the distributor but they have very poor service so I dealt directly with the company). The guy who picked it up said he would be surprised if they replaced it.
Today I got a call from the customer service representative. He called me to tell me that they tested it in their labs, AND I WAS RIGHT, THERE IS A FOUL SMELL BEING EMITTED FROM THE STOVE! They said they fall upon a case like mine once every 5-10 years or so. They inspected every aspect of the stove with scopes, they grinded the paint off, etc. It simply still smells.
SOOOOO, they are sending me a brand new stove! YAY. I was gonna try to find some money to buy a Jotul F500 but since I am getting a new stove for free, I can't refuse (especially with a kid on the way, basement being finished and landscaping to get done).
I guess I won the battle versus Goliath!
Thanks for your support and help throughout!
ANdrew
For those of you who remember, I have an Osburn 2300. It heats very well. However, as stated in multiple other threads, every time I light it up, a foul smell rises from the stove top for the first 2 hours or so. My entire house smells, my wife gets angry and you know the rest
Well, 3 weeks ago the company sent someone to pick it up (it should have been the distributor but they have very poor service so I dealt directly with the company). The guy who picked it up said he would be surprised if they replaced it.
Today I got a call from the customer service representative. He called me to tell me that they tested it in their labs, AND I WAS RIGHT, THERE IS A FOUL SMELL BEING EMITTED FROM THE STOVE! They said they fall upon a case like mine once every 5-10 years or so. They inspected every aspect of the stove with scopes, they grinded the paint off, etc. It simply still smells.
SOOOOO, they are sending me a brand new stove! YAY. I was gonna try to find some money to buy a Jotul F500 but since I am getting a new stove for free, I can't refuse (especially with a kid on the way, basement being finished and landscaping to get done).
I guess I won the battle versus Goliath!
Thanks for your support and help throughout!
ANdrew