I just had this thing installed over the summer and this is my first season with it. I'm having a problem with the thermostat just goes blank on me you have to remove it from the wall and put it back on. They have replaced the thermostat and that didn't fix it. Last week they replaced the power supply module. Yesterday they came out and replaced the thermostat base and that didn't fix it. They have no clue and the only way they know how to fix it is by throwing new parts into hoping that one of them will fix it.
The stove started out great. Two weeks ago I woke up to a cold house and got the vacuum error message. I just unplugged it and it fired up with no problem. Last week I woke up to another cold house and I saw the auger jam error, so I unplugged it and it fired up. I feel like bringing my cb 1200 back upstairs (i put it in the basement) I didn't have these problems with that. When running the mount vernon does a great job heating. I'm just so fustrated with this stove. Ok I feel better now.
The stove started out great. Two weeks ago I woke up to a cold house and got the vacuum error message. I just unplugged it and it fired up with no problem. Last week I woke up to another cold house and I saw the auger jam error, so I unplugged it and it fired up. I feel like bringing my cb 1200 back upstairs (i put it in the basement) I didn't have these problems with that. When running the mount vernon does a great job heating. I'm just so fustrated with this stove. Ok I feel better now.