Ed, I can understand being relieved - and I am the first one to give merchants the benefit of the doubt....but anyone who looks at your story from the outside would say you were screwed. Sure, you could have been screwed worse! But that's not the point. Many promises were broken, much aggravation was involved (for you) and in the end very heavy threats had to be made to get your product. There is no excuse, IMHO, for the merchants if the above stories are true. None. I ran a retail business for 20 years - thousands of customers - and never ONCE had someone write to the AG. I'm certain that is true of most businesses. I think what panhandler is saying is what most of us feel - that we are glad you got them and you may be a very forgiving customer, but most of us would not be!