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New Pellet Co in Fitchburg, MA $225/ton for one day

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by mrbean1025, May 5, 2009.

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  1. cchilly

    cchilly Member

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    Loc:
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    Sorry to hear you folks can not get a refund. Glad I jumped ship back in November. They were actually happy that I canceled my order and gave me a full refund. My father in-law waited it out for another 2 weeks after me since he was supposedly next on the list. Well after 2 weeks of promises of delivery he got a refund on his 4 ton order. My guess is that they are out of money to give refunds.

    Good luck to them, but this is no way to run a business. I know I will not buy from them again, even if the pellets are right there for me to pick up when I order them.


    Chris

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  2. ducker

    ducker Feeling the Heat

    Joined:
    Apr 22, 2008
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    Leominster, MA
    man I really hate these "perfect" pellets. Add a small chunk of rubber to the list junk showing up in their bags. It freaks me out, that I'm going to miss something and it's going to screw up my stove.
  3. lkrochette1013

    lkrochette1013 New Member

    Joined:
    Oct 22, 2009
    Messages:
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    Loc:
    Southern NH
    I was just talking to a friend who got 1 ton of Perfect Pellets, and has gone through the whole ton taking out all the crap. He has burned only the "Perfect Pellets" so far this year , he has a bunch of what looks like pieces of blue trap, corn, metal, and pieces of other garbage. He is taking it down to CB tomorrow and showing them and demanding they refund his money and take back the pellets. These are not what they say the quality of the pellets are. The blue plastic was melting on his auger and making a mess causing it to bind up, he had to take his stove apart to clean it out. He said it was like cement. If they do not refund it his is going to take it to the state.
  4. mnkywrnch

    mnkywrnch Minister of Fire

    Joined:
    Dec 8, 2008
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    Loc:
    Baldwinville ma
    The rubber and plastic really got me nervous when I was burning them,how the he!! do they let that slip by.I had to sift every bag just to make sure I wasn't putting crap in my stove,a rock did slip by and went through my auger didn't cause any damage though if it had I would have been one pissed off pellet burner.make sure if your burning this crap to monitor what goes in the stove carefully.
  5. orangecrushcj7

    orangecrushcj7 Feeling the Heat

    Joined:
    Jun 30, 2008
    Messages:
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    Loc:
    Barre MA
    I emailed Susan Wornick from WCVB Channel 5's "Buyer Beware" She got back to us and stated:
    "Thanks for the e-mail. Yours is not the first complaint we have received about this company and we are preparing to do a story. Will you do an interview with us?"
    I don't particularly want to do a TV interview, but is there anybody on this thread that would like to? I can forward her your contact info.
  6. ducker

    ducker Feeling the Heat

    Joined:
    Apr 22, 2008
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    372
    Loc:
    Leominster, MA
  7. Delta-T

    Delta-T Minister of Fire

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    i would think you'd need to be a BUSINESS to get a report from the BBB. From what I read here it doesn't sound like CB is very business-like, hence the lack of report.
  8. rcarr10525

    rcarr10525 New Member

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    southern nh
  9. ducker

    ducker Feeling the Heat

    Joined:
    Apr 22, 2008
    Messages:
    372
    Loc:
    Leominster, MA
  10. pstove

    pstove New Member

    Joined:
    Dec 17, 2009
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    Loc:
    NH

    PDK9...

    Did you receive the "requested information"? Are you guys making any progress?

    I am concerned about those who have budgeted money for home heating fuel, spent their money at CB and are now "out in the cold"

    How much investigation/paperwork is required before you can stop this company from taking money for promised pellet-fuel at their store and factory?

    It appears from recent articles in the Fitchburg Pride and the Sentinel(links in previous posts) that this is bigger than just a couple of customers who didn't receive the home heating fuel they paid for.
  11. mrbean1025

    mrbean1025 Member

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    There have been NO complaints received by the Mason Police Dept as of this time relative to this issue. No person has provided the requested information.
  12. pstove

    pstove New Member

    Joined:
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    My bad... I thought you were investigating and waiting for information you requested from CB... (I misunderstood your post)

    I was fortunate to have my money refunded by VISA. I filed a complaint with the BBB and contacted the media.

    If I had purchased this with cash and lost my money I most definitely would have filed a complaint with your department and at my PD (New Ipswich).

    I would hope that anyone who asked for a refund and didn't get it would file a complaint...


    Thanks for all the work you and your brethren do... Not everybody puts their life on the line everyday to "protect and serve". In my opinion you guys are way under paid!!!
  13. mrbean1025

    mrbean1025 Member

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    Loc:
    Southern New Hampshire
    Thank you for the support. I have also spoken with the New Hampshire Attorney General's Office to get advise on this issue. The NH AG's office is not sure if the matter is criminal yet but does believe that it is a matter that the consumer division could investigate. I am not a consumer of this business so I did not file a complaint with this division. I know a number of people have filed complaints with the Mass AG's office but remember that you are dealing with two jurisdictions since there are two locations in seperate states.

    Also, Martha Coakley does not represent the way that laws are enforced in New Hampshire. I am sympathetic to those that have lost money in this matter and will investigate any complaint filed in the proper format. Good luck to everyone and maybe the new year can bring a close to this matter.
  14. ducker

    ducker Feeling the Heat

    Joined:
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    372
    Loc:
    Leominster, MA
    well it's been updated:
    No shock to us all.
  15. ducker

    ducker Feeling the Heat

    Joined:
    Apr 22, 2008
    Messages:
    372
    Loc:
    Leominster, MA

    I went down with a few others that commented in this thread before... and - shocker - they scheduled a day to deliver, wrote it on the invoice and showed up and delivered the pellets the morning of the day they scheduled!!

    My wife was totally thrown off, as I told her they would be dropping off 2 tons today, and she figured it would be at the end of the day.. Nope, in the AM. So as of right now Pro-Tech is hitting it out of the park vs. CB trying to get on base by getting hit by a pitch (in the head)

    Hopefully the quality of NEWP pellets are of a quality that makes me please. although coming from CB junk in a bag, the bar hasn't been set very high.
  16. lkrochette1013

    lkrochette1013 New Member

    Joined:
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    Southern NH
    I am sorry to hear no one has come forward so far, but there are a lot of people that do not know about this thread. And just don't know what else to do when they are getting no where with CB. My neighbor won a ton at their open house in September, I gave him a print out of what the law is in NH for winning a prize. It states it must be delivered within 10 days, he took it down to the Mason Shop and to Fitchburg, and was told he doesn't get the pellets until they fill all the orders from people that paid for them first. I do feel for those that have paid for them, my neighbor is disabled and on a limited budget and was counting on them for heating this winter, but CB is breaking the law and they know it (now). My neighbor doesn't feel he can do anything about it because he didn't pay for them, is this something the Mason PD can do anything about? Thanks
  17. mrbean1025

    mrbean1025 Member

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    Loc:
    Southern New Hampshire
    I must admit ignorance to some of the many laws in New Hampshire but that is why we have an attorney for our prosecuting. You may tell your neighbor that if he can call the Mason PD at 603.878.1111 we will assist him with filing the complaint properly if he is disabled. The complaint will be forwarded to the prosecutors office for further action.
  18. flybmw02

    flybmw02 Member

    Joined:
    Jan 11, 2010
    Messages:
    16
    Loc:
    Metrowest Ma
    Hi,well I have burned 3 tons out of the 8 tons I have purchased they make fair heat but the stuff I have found in them. One bolt 1/4x1" that pass though the augers luckly no damage. I have found corn, plastic,sticks,cigaretts butts, ear plugs,three other pieces of metal and what looks like large wood like snotts. CB said they would replace them but they are now all in my basement and takeing them out is days of work and they said they could only do two tons at a time. it's a lot of work on my end and I can't take the time off of work to deal with it so I just being carful and I think I'll just burn them up.
    John
  19. rcarr10525

    rcarr10525 New Member

    Joined:
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    Loc:
    southern nh
    Cigarette Butts, Ear Plugs, that is unbelievable, I just burned thru the last of my ton this weekend and cleaned out my pellet stove. I had to. The ashes were hard clumps like rocks. The ash bin must have weighed 25 pounds. I am now burning my Home Depot pellets what a difference. I am so glad to be rid of my ton. Oh and I had only burned about 25 bags when I had to empty the ash bin. My neighbor has close to a ton still from them and dreads when she will have to start burning them.
  20. kt1i

    kt1i Member

    Joined:
    Jun 18, 2008
    Messages:
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    Loc:
    Central MA
    It looks as if those who actually did get the CB pellets won't be buying more. That is, if they are still in business.
  21. ducker

    ducker Feeling the Heat

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    Loc:
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    Add a nice large wood chip. to my list of items found. It was about 2.5" x .5 inches. and thick enough that I couldn't easily snap it in half. Nice one!!

    So I'm totally thrilled with my NEWP I got on Friday from Pro-Tech in Acton. The pellets from NEWP have less dust, are more uniform in size, less ash, and produce more heat. Oh and the best part, is, I'm not finding random junk in the pellet bags. I am quite disappointed to have to switch back to Creative Biomass pellets last night, to finish burning through the last of my 2nd ton, but I want to get all of that out of my house so I no longer have to see the Logo on the bags in my basement.
  22. daveswoodhauler

    daveswoodhauler Minister of Fire

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    From todays Sentinel and Enterprise:

    Creative BioMass gets failing grade from BBB
    By Jack Minch, jminch@sentinelandenterprise.com
    Posted: 01/13/2010 07:02:48 AM EST

    FITCHBURG -- The Better Business Bureau of Central Massachusetts has issued a failing grade for Creative BioMass Inc. of Fitchburg, which opened in the former United Cooperative Farmers Mill on Kimball Place last year, according to bureau officials.

    Better Business Bureau Chief Executive Officer Nancy Cahalen said Creative BioMass' failing grade is based on the evaluation of about a dozen criteria. Many of the criteria revolve around customers not getting the wood pellets they ordered.

    "Delivery issues were a big trend here," she said. "That's what most of them were, that people ordered and didn't receive them according to the schedule in their contract."

    The company has resolved 28 of the 44 complaints filed with the bureau, though not all of them were resolved in satisfactory fashion for consumers, Cahalen said.

    A spokesperson for state Attorney General Martha Coakley's office said BioMass is on its watch list.

    "We are aware of that company and are continuing to monitor complaints against them," said Coakley's spokesman, Amy Bretton, who declined to confirm or deny whether there is an ongoing investigation. "We encourage consumers to call the consumer hotline at 617-727-8400 where our staff may be able to assist consumers in mediating complaints."

    Company President Shawn Pieterse did not return phone calls Tuesday.

    Several customers told the Sentinel & Enterprise Tuesday they paid for tons of wood pellets last spring with


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    promises of delivery in late August or early September, but have not received their full orders.
    Keith Bettencourt, of Ashby, said he got one ton of wood pellets in December after repeated complaints, but is still owed two tons.

    "I guess the thing that drives me, I was dumb enough to give someone a check," Bettencourt said. "So what happens to me, I guess I get hung out to dry."

    The company is refusing to refund the balance of his $789 payment, Bettencourt said.

    Martin "Marty" Aristegui, of Fitchburg, has a similar complaint.

    He ordered three tons during the company's open house last spring and was also told he would get his pellets in August or September

    "Nothing happened, and we were waiting and waiting," said Aristegui, the city's former community liaison.

    His 93-year-old mother-in-law lives with him and the house must stay warm to keep her comfortable, Aristegui said.

    Creative BioMass sent him one ton of pellets in November, Aristegui said.

    "They said they don't have enough," to fill the whole order, Aristegui said.

    Then the pellets were poor quality, he said.

    He has kept one pellet he estimates is about 4 inches by 3 inches, instead of the usual size.

    The pellets fell apart in the stove and gummed up the auger mechanism, he said.

    Aristegui paid $245 a ton and finally asked for a refund last week, but was denied.

    "They break the contract with us," he said.. "They were supposed to deliver to us in the end of August or September, and it was in November, they only gave us one ton," he said.

    Meanwhile, he paid for more pellets from another company at a higher price because the heating season is in full bloom, Aristegui said.

    "We are going to lose a lot of money ... ," he said.

    Mayor Lisa A. Wong said the company has stopped returning her office's telephone calls.
  23. ducker

    ducker Feeling the Heat

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  24. ruby1

    ruby1 New Member

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    How much bullsh*t can this company put out in aday!
  25. daveswoodhauler

    daveswoodhauler Minister of Fire

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