Okay, So hubby and I bought a used Whitfield Cascade stove (not sure on the year) and finally have it set up, and I have a few questions. On the feed control on this model it goes from - to +. Does the - side mean less pellets get fed in or is that less time between drops? We are trying to get it down and it's kicking our butts! LOL! We ran it Sunday on low and it would go from a good flame to almost no flame and then back again. House never got over 64 degrees. (this was before I realized there was an adjustment for the feed) Damper was all the way open. I "think" it was on the lowest (-) setting. So we figured it needed more pellets. So we kind of started over, after reading the manual. Put the feed control to the middle setting and closed the damper. Feeding to much. Pot was starting to overfill. Pulling out the damper really didn't help that. What is the best way to set this up. Start on lowest feed setting (see question 1) with damper all the way out? If its burning to fast like it seems like it was on Sunday do I just close the damper first or try to adjust feed? Also are the Left & Right Exhaust clean out plates supposed to come out to be cleaned? They don't look horrible but they are a bit coated. There is a small rectangle of open space at the back of the Ash slide plates, ash pan clean, grate is clean. And one last question (I know, you got a chick on here with a ton of questions! ) How high should the flame be? When we get a good flame it is high enough to hit the vent tubes at the top. Is that normal? They are good active flames, yellow to white. Thanks for any help!!