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Pelletsales.com & Others Customer Service

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by BubbRubb, Apr 9, 2008.

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  1. BubbRubb

    BubbRubb New Member

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    I'm seeing a lot of threads on here about online ordering of pellets and having them shipped to you. I recently bought pellets from my local dealer and a couple of bags on two different pallets were torn a little and were leaking pellets as he loaded them. He automatically told me to bring those bags back and he would replace them, which he did without any problems. Has anybody had this happen with these online bulk delivery sellers? How good are they at standing behind their products if you would get a ton with a few torn bags or were somehow affected by moisture?

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  2. Xena

    Xena Minister of Fire

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    8 tons so far from pelletsales.com and never had any broken
    or damaged bags so can't comment on how they handle that one.
    They are pretty straight shooters imo so you could always call
    them and ask how they would handle it.
  3. BubbRubb

    BubbRubb New Member

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    Thanks zeta. It wouldn't be worthwhile or feasible to return 1 or 2 broken bags. They seem to be a very good company to deal with. Pretty much all the tons I have purchased have been well wrapped and secured. However, at Home Depot this year they had a ton of pellets sitting in the store and it looked like half of them had gotten wet. I didn't know if anybody had that happen with the online retailers and needed their CS dept. that could comment on their experience.
  4. muss

    muss Feeling the Heat

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    I don't think pellet sales-com would stay in buiness long with shoddy quality control , look at the damage to Penningtons because of their lack of quality oversight, Muss
  5. BubbRubb

    BubbRubb New Member

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    Good point, muss. That Pennington pellet QC problem was a disaster. However, as an outsider looking in, I would purchase from them based upon their aggressive attempts at correcting the situation and refunding monies with little hassle.
  6. Tinman

    Tinman New Member

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    Pellet sales will credit your credit card back or you could swing into on of there dealers they deal with I know this because I am one of those dealers. Did you know that you can save $10.00 off your order with Pelletsales.com by using one of their dealer links!! My link can be found at Pellets pellets pellets .com (all one word) with a www in front of it and you will recieve your discount!!
  7. tinkabranc

    tinkabranc Minister of Fire

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    After speaking with them directly some time ago, this was my understanding.

    Pelletsales will give you 10.00 off your order if someone else purchases pellets
    from them using your referral code.
  8. stoveguy2esw

    stoveguy2esw Minister of Fire

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    i spoke with the guys from their home office at the HPBA show (thanks to craig , who introduced me to them). i've been telling folks about it often especially with the late season and not as much availability. i dunno how many have followed through and ordered from them , but they gave me a green card with a number on it that i have told people to use when they order , i was assuming that it may allow a discount for the customer , doesnt do me any good as i get the bulk of my fuel through the plant but i told the guys at pelletsales that i would give out that number and maybe they could get an idea how much fuel would be sold on my recommendation.(wouldnt mind knowing that myself) i hope its doing them some good , they were very nice straightforward guys who seemed to have a great plan for getting fuel to the masses.
  9. Xena

    Xena Minister of Fire

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    I dunno. I have given out my referral code
    to half a dozen people who have all told me
    that the code didn't change the price at all.
    I've been telling people to call and give the
    code instead. Maybe a glitch in the on line
    price quote form.
  10. Tinman

    Tinman New Member

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    Here is A code that will work everytime WCSCFCR
  11. webbie

    webbie Seasoned Moderator Staff Member

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    Yeah, getting in the car and using gas and time to replace two bags of pellets seems like a tough one.
    I don't think a case can be made for the need to buy pellets from a specialty dealer. You buy they where ever the price and quality are the best. That, in the end, is best for the industry as a whole because lower prices = happier customers and more pellet stoves sold.
  12. muss

    muss Feeling the Heat

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    Happier customers = more pellet stoves bought = supply & demand = higher pellet prices ;-) Just my .02 :-/ Muss
  13. muss

    muss Feeling the Heat

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    Sorry bout my last .02's . It was very stupid of me to say something like that . Rather than take the reply off , i figured i would apologize to everyone & hope more people invest in pellet stoves . Sorry especially to Craig , Muss
  14. tinkabranc

    tinkabranc Minister of Fire

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    Nothin to apologize about Muss. Supply and demand affects the pricing of every commodity.
  15. Xena

    Xena Minister of Fire

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    I asked pelletsales about the referral code thing
    and here is their response:


    When your friends put the code below the zip code, they won't see the
    price difference but we will credit $10.00 per order when we bill the credit
    card, or they can write it on the memo part of their check if that's how
    they pay.
  16. BubbRubb

    BubbRubb New Member

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    That seems a little bass ackwards. Their site seems advanced enough that you should be able to see the accurate pricing and not have to figure out how much you should be charged. Plus, am I understanding it is $10.00 of the whole order and not $10.00 off per ton?
  17. stoveguy2esw

    stoveguy2esw Minister of Fire

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    it may have to do with code verification. if there is a box there to fill in and somebody puts somthing in it if its automated it may not be able to confirm code in real time. i honestly do not know but the way to confirm would be to check your statement and see if it was reduced by the 10 bucks from the quoted price. odd though it may seem if it is credited then its credited no matter how it gets there.
  18. jaydonoghue

    jaydonoghue New Member

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    It is $10 off the order, not per ton
  19. MainePellethead

    MainePellethead Minister of Fire

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    When I bought my stove at the first of January....my dealer had a stack of those green cards for his customers that purchased stoves. They give you 10 dollars off with the number on it that you have to punch in when you order your pellets.
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