OK, I need some advice from any of you who have experience with home heating systems. I first posted another thread about replacing my hot water heater, but after further research and a second estimate I have another problem.
I paid $348 to have my oil-burning water heater cleaned and serviced, we've only lived in this house for about 2 years and the last time it was cleaned was about 10 years ago, so it was extremely dirty. I wasn't here when the 1st place came and cleaned it, but the guy told my wife our chimney was too hot and recommended we replace the oil-burning water with an electric and gave us a quote of about $1500 for the replacement, plus between $600 and $1000 for the electrician. This guy also said we needed a new oil shut off valve and new oil lines for a total of $1150.
I wasn't satisfied with that recommendation so I called a 2nd place to come out and give us an estimate, plus I had them clean my oil-burning furnace since it was old and dirty also. This 2nd place also took a look at the work order from the 1st place and looked at our water heater and told me that the reason our stack temp was high is because of all the soot build up inside it. They said there was no way the 1st place vacuumed and cleaned the water heater stack and showed me how much soot was built up inside it. Also, they said they would clean it for $85 and replace the oil lines AND clean the furnace all for about $600.
I want to know who to believe? I called the 1st place and complained, they won't give me a refund and offered to send a different technician out to review the work that was done by the 1st guy. I'm really feeling like I got screwed by this first company and don't know what, if anything, I can do about it.
I paid $348 to have my oil-burning water heater cleaned and serviced, we've only lived in this house for about 2 years and the last time it was cleaned was about 10 years ago, so it was extremely dirty. I wasn't here when the 1st place came and cleaned it, but the guy told my wife our chimney was too hot and recommended we replace the oil-burning water with an electric and gave us a quote of about $1500 for the replacement, plus between $600 and $1000 for the electrician. This guy also said we needed a new oil shut off valve and new oil lines for a total of $1150.
I wasn't satisfied with that recommendation so I called a 2nd place to come out and give us an estimate, plus I had them clean my oil-burning furnace since it was old and dirty also. This 2nd place also took a look at the work order from the 1st place and looked at our water heater and told me that the reason our stack temp was high is because of all the soot build up inside it. They said there was no way the 1st place vacuumed and cleaned the water heater stack and showed me how much soot was built up inside it. Also, they said they would clean it for $85 and replace the oil lines AND clean the furnace all for about $600.
I want to know who to believe? I called the 1st place and complained, they won't give me a refund and offered to send a different technician out to review the work that was done by the 1st guy. I'm really feeling like I got screwed by this first company and don't know what, if anything, I can do about it.