Hello! I'm having problems w/my newly installed Serenity. Everything starts out good but then about 15-20 minutes after the blower starts, the alarm goes off saying "ignite fail". It was blowing the pellets out of burn pot and I adjusted airflow gate and turned down exhaust voltage and still got same results. Can anybody help me please?
Serenity stove problem
- Thread starter pengem
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Deezl Smoke
Feeling the Heat
I'm a bit confused on the time line. 15 to 20 minutes after the blower starts? Meaning the room blower is blowing warm air for 15 to 20?
Ignition should be long since gone by then. But if you mean the alarm goes off after flame has started, but just as the room fan starts, the alarm goes off, then I wonder if you have a flame sensor issue.
Make sure your door seal is good and that you have followed the instructions for removing all the shipping tapes and pads.
The owners manual does have a trouble shooting section. See if anything in there helps first.
Ignition should be long since gone by then. But if you mean the alarm goes off after flame has started, but just as the room fan starts, the alarm goes off, then I wonder if you have a flame sensor issue.
Make sure your door seal is good and that you have followed the instructions for removing all the shipping tapes and pads.
The owners manual does have a trouble shooting section. See if anything in there helps first.
Yes 15-20 minutes after it is blowing warm air. I don't know if I missed any pads or tapes, I didn't receive any instructions. Under diagnostics the only thing highlighted is "limit".
heat seeker
Minister of Fire
Deezl Smoke
Feeling the Heat
My owners manual says "limit" means pellet hopper lid. Is the dot on the side solid or open beside the work limit?
Make sure you have the lid all the way down tight. No pellets under the rim that cause it to be open even a little bit. This is important as the pellet hopper is a direct conduit to the burn chamber. There is a seal around the edge of the lid and a small switch in one of the corners. Make sure the lid is closed all the way.
rich2500
Minister of Fire
Sounds like the ignition cycle is timing out because the proof of fire switch is not detecting enough heat. Luckily the serenity comes with a second switch installed that you can try switching to.
I'm actually on the phone right now with Ardisam and we just tried that but it didn't work. He is not sure what is going on.
rich2500
Minister of Fire
rich2500
Minister of Fire
They are swapping it out for a new one, so yes they are taking care of it.
rich2500
Minister of Fire
Hmmm just finished installing my new Serenity and I am experiencing same issue. I hope they didn’t have a run of bad stoves... I sent them an email and will call first chance I get when they are open. Btw love this forum, it helped me to make the decision to try out my new pellet stove. I’ll keep you all posted.
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