Was checking on status of my order when a 'customer service chat box' popped up. Here's the transcript:
Chat Information You are now chatting with 'Cortney'
Cortney: Welcome to The Home Depot. How may I assist you today?
S: Hi Cortney, can you tell me where my splitter is? Order number. Haven't heard a thing in four days.
Cortney: I will be happy to check on that for you.
Cortney: I apologize that your order has been processing longer than normal.
Cortney: I submitted a request for you to be contacted within the next 1-2 business days with the order's estimated ship time.
Cortney: Once the order ships, you will receive a shipping confirmation via email with all of your tracking information.
S: So, no information on when it should ship?
Cortney: No, not at this time. I show the order is still being processed.
S: OK, and do you know how it will be delivered?
Cortney: This is going standard ground delivery so it will be delivered by either UPS or FedEx.
S: OK. What should I do in the meantime?
Cortney: I submitted a request for you to be contacted within the next 1-2 business days with the order's estimated ship time.
S: OK. You having a good day?
Cortney: I am having a great day! How are you?
S: I'm well. You ever been hit on by someone through this here 'live chat' thingie?
Cortney: Yes, plenty of times.
S: Damn, and I thought that was a super-creepy question. How do you feel about the Stihl vs. Husqvarna argument?
Cortney: Is there anything else I can assist you with today?
Cortney: I've never heard of it.
S: And I thought you might be the perfect woman.
S: Have a great day!
Cortney: Thank you for shopping with The Home Depot where we strive for excellence. Please close the chat window by clicking on the gray close button on the upper right of your chat window and take a few moments to complete our customer survey. If you would like assistance with your order by phone, please feel free to call us at 800-430-3376. Have a great day.
Kind-of a generic goodbye, no?!
S
Chat Information You are now chatting with 'Cortney'
Cortney: Welcome to The Home Depot. How may I assist you today?
S: Hi Cortney, can you tell me where my splitter is? Order number. Haven't heard a thing in four days.
Cortney: I will be happy to check on that for you.
Cortney: I apologize that your order has been processing longer than normal.
Cortney: I submitted a request for you to be contacted within the next 1-2 business days with the order's estimated ship time.
Cortney: Once the order ships, you will receive a shipping confirmation via email with all of your tracking information.
S: So, no information on when it should ship?
Cortney: No, not at this time. I show the order is still being processed.
S: OK, and do you know how it will be delivered?
Cortney: This is going standard ground delivery so it will be delivered by either UPS or FedEx.
S: OK. What should I do in the meantime?
Cortney: I submitted a request for you to be contacted within the next 1-2 business days with the order's estimated ship time.
S: OK. You having a good day?
Cortney: I am having a great day! How are you?
S: I'm well. You ever been hit on by someone through this here 'live chat' thingie?
Cortney: Yes, plenty of times.
S: Damn, and I thought that was a super-creepy question. How do you feel about the Stihl vs. Husqvarna argument?
Cortney: Is there anything else I can assist you with today?
Cortney: I've never heard of it.
S: And I thought you might be the perfect woman.
S: Have a great day!
Cortney: Thank you for shopping with The Home Depot where we strive for excellence. Please close the chat window by clicking on the gray close button on the upper right of your chat window and take a few moments to complete our customer survey. If you would like assistance with your order by phone, please feel free to call us at 800-430-3376. Have a great day.
Kind-of a generic goodbye, no?!
S