- Oct 24, 2012
- 156
I have been trying to contact ESW's for a great part of today to troubleshoot some problems that I am having with my SH Evolution stove. Each time I call I get a busy signal. I ran a quick Google search and it appears other people have had this issue as well. Does anyone know what either hours are?
I'll list the issues that I am having here as well to see if anyone has some insight.
My stove is vented using a 45, 90, and clean out tee. There are a few pieces of horizontal piping. Total EVL does not exceed 15. My piping is all 3" Duravent Pro.
#1) Over the course of using the stove my burnpot will fill to the top with fuel. Almost like the ash isn't getting blown out into the ash pan. Therefore it just sits in the pot and accumulates. I have to pull out the burnpot and clean it about every 8 hours.
I removed the faux log set because I thought it must be disrupting air flow. Still no change.
About every 4th bag I will seem to not have any issues. However when this happens ash will accumulate along the window therefore creating quite the mess when I open the door.
#2) My glass will become covered with soot within 4-6 hours of use when the burnpot fills with ash. When the ash is being blown out the glass will stay clean for a much longer time.
I have tried Eco-Flame softwood pellets and Maines Pellets.
I'll list the issues that I am having here as well to see if anyone has some insight.
My stove is vented using a 45, 90, and clean out tee. There are a few pieces of horizontal piping. Total EVL does not exceed 15. My piping is all 3" Duravent Pro.
#1) Over the course of using the stove my burnpot will fill to the top with fuel. Almost like the ash isn't getting blown out into the ash pan. Therefore it just sits in the pot and accumulates. I have to pull out the burnpot and clean it about every 8 hours.
I removed the faux log set because I thought it must be disrupting air flow. Still no change.
About every 4th bag I will seem to not have any issues. However when this happens ash will accumulate along the window therefore creating quite the mess when I open the door.
#2) My glass will become covered with soot within 4-6 hours of use when the burnpot fills with ash. When the ash is being blown out the glass will stay clean for a much longer time.
I have tried Eco-Flame softwood pellets and Maines Pellets.