I have a brand new Englander 25-PDV pellet stove. I am burning Premium 100% recycled hardwood pellets (DRY) I have not yet burned six full bags of pellets. I have not burned through a whole 40lbs bag of pellets without top auger becoming jammed. The top auger has jammed 10 times I have had to remove top auger six of the ten times to free the jam, I have followed alignment procedures set forth in trouble shooting PDF. Top auger continues to jam. I have even switched top motor to bottom thinking it could possibly be the culprit, the top auger continues to jam. I have been unable to reach the customer service folks by phone. It is always busy. I am a licensed Heating Tech. Though I have no experience with pellet stoves until now. I am beginning to think there is a design flaw with this model. Can someone help me??? Has anyone else out there experienced this problem?