1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)
Thread Status:
Not open for further replies.
  1. mtsjoel

    mtsjoel New Member

    Joined:
    Aug 31, 2008
    Messages:
    10
    Loc:
    West Michigan
    Just wondering if anyone here has had any dealings with www.kotly.com

    I ordered a boiler over a month ago. They seemed to have dropped off the face of the earth.
    I cant get eny correspondance back from them.

    Helpful Sponsor Ads!





  2. Eric Johnson

    Eric Johnson Mod Emeritus

    Joined:
    Nov 18, 2005
    Messages:
    5,736
    Loc:
    Central NYS
    No idea, although they look legit. Why I say that, I don't know.

    Did you order a boiler shipped from Poland?
  3. mtsjoel

    mtsjoel New Member

    Joined:
    Aug 31, 2008
    Messages:
    10
    Loc:
    West Michigan
    Yes i did. I have not heard one word from them since the order.
  4. stee6043

    stee6043 Minister of Fire

    Joined:
    Aug 22, 2008
    Messages:
    2,384
    Loc:
    West Michigan
    Typically buying from other countries isn't as easy as a simple "click and pay online" transaction. Have you been contacted by a freight forwarder for customs paperwork yet? If your boiler is intended to ship direct to your home from Poland it would have to clear customs at US port and then be transferred to ground transportation. Freight forwarders handle this and typically charge a pretty penny to do it....I'd be skeptical of companies that don't fully disclose the international freight process during purchase...
  5. mtsjoel

    mtsjoel New Member

    Joined:
    Aug 31, 2008
    Messages:
    10
    Loc:
    West Michigan
    I have not been contacted by any shippers yet. There was a lot of email correspondance about the shipping beforehand.
    I placed the order on September 18th and have not heard from anyone since October 1st.
  6. overshot

    overshot New Member

    Joined:
    Jul 16, 2008
    Messages:
    34
    Loc:
    NE - CT
    I purchased a boiler back on 8/26 - they shipped it 10/20 - it will be in NY harbor on 11/10.

    I had the same problem with them as you did. They respond to all your emails very fast - then you pay them - no response.

    Send an email with your order number and "WANT REFUND" in the subject section. That was the only way I got a response.
    Ask for a copy of the Bill Of Lading. This has a all the information you need. Call the "ship to" company that is listed here in the states. They can get you any info you need on your order.

    I must say - This is one of the worst companies that I ever imported from.
  7. mtsjoel

    mtsjoel New Member

    Joined:
    Aug 31, 2008
    Messages:
    10
    Loc:
    West Michigan
    Thank you for the info.

    I will try that approach
  8. flyingcow

    flyingcow Minister of Fire

    Joined:
    Jun 4, 2008
    Messages:
    2,410
    Loc:
    northern-half of maine

    Also, I'm sure you know this, but if you paid with a credit card, contact the card company. There should be a way to cancel the transaction. I think it's a little easier to do within in the 1st 30days of the transaction.
  9. overshot

    overshot New Member

    Joined:
    Jul 16, 2008
    Messages:
    34
    Loc:
    NE - CT
    Unfortunatly - Kotly is wire transfer only.
  10. stee6043

    stee6043 Minister of Fire

    Joined:
    Aug 22, 2008
    Messages:
    2,384
    Loc:
    West Michigan
    Holy smokes....wire transfer to a company in Poland - sight unseen? You are a trusting soul, my friend!
  11. webbie

    webbie Seasoned Moderator Staff Member

    Joined:
    Nov 17, 2005
    Messages:
    12,100
    Loc:
    Western Mass.
    I would not touch something like that with a ten foot pole!
    When wire transfers are made, there is no way of getting the money back. I learned this lesson the hard way (20K) many years ago.
  12. overshot

    overshot New Member

    Joined:
    Jul 16, 2008
    Messages:
    34
    Loc:
    NE - CT
    Part trust – part research.
    On all the things I imported – I never got screwed. Some of the transactions are rocky to say the least but I always got my product in the end.

    I get ripped off more here in the states!
  13. SnaykeByte

    SnaykeByte New Member

    Joined:
    Jan 7, 2008
    Messages:
    71
    Loc:
    Greenwood, Indiana
    I don't think you just got screwed on this one.............you got bolted and nutted. I hope I'm wrond, but a wire transfer and all aint sounding too good from this angle.
  14. Nofossil

    Nofossil Moderator Emeritus

    Joined:
    Oct 4, 2007
    Messages:
    3,422
    Loc:
    Addison County, Vermont
    A ten foot Pole may be just what he needs - an 'enforcer' to help make sure things happen as they should.
  15. steam man

    steam man Minister of Fire

    Joined:
    Jan 19, 2008
    Messages:
    652
    Loc:
    Northern Maine
    I've dealt with a lot of overseas shipments. Looks like a reputable co. I just think it will take some time. Just transferring to a ship and across the ocean will be an event. I would just call them and get the shipping info. It possibly wasn't even shipped for awhile or hasn't shipped yet. Don't panic yet. It took me 6 months one time for a much smaller shipment to receive it. Hopefully it will work out. They have some interesting stuff. Maybe you could let them know how all your "friends" are waiting to see your order.

    Mike
  16. Eric Johnson

    Eric Johnson Mod Emeritus

    Joined:
    Nov 18, 2005
    Messages:
    5,736
    Loc:
    Central NYS
    If OverShot got his boiler, I'm sure you'll get yours. I can't see why a reputable business would want to scam you, regardless of where they're located.

    I'd be more concerned with warranty/shipping damage issues, but presumably you factored that into a lower price.

    Anyway, good luck and let us know how it goes. What boiler did you order, BTW?
  17. overshot

    overshot New Member

    Joined:
    Jul 16, 2008
    Messages:
    34
    Loc:
    NE - CT
    My boiler made it on the boat. Took 50 or so days to get there but it made it.
    I think the biggest problem with Kotly is the language barrier.
  18. mtsjoel

    mtsjoel New Member

    Joined:
    Aug 31, 2008
    Messages:
    10
    Loc:
    West Michigan
    I ordered the Orlan EKO 60. I hope it comes faster than six months... But that is better than the alternative... not at all!
  19. overshot

    overshot New Member

    Joined:
    Jul 16, 2008
    Messages:
    34
    Loc:
    NE - CT
    I ordered the Atmos DC40GS
  20. Eric Johnson

    Eric Johnson Mod Emeritus

    Joined:
    Nov 18, 2005
    Messages:
    5,736
    Loc:
    Central NYS
    You like?
  21. overshot

    overshot New Member

    Joined:
    Jul 16, 2008
    Messages:
    34
    Loc:
    NE - CT
    It wont be here until 11/10 - I will keep you posted.
  22. muncybob

    muncybob Minister of Fire

    Joined:
    Apr 8, 2008
    Messages:
    2,022
    Loc:
    Near Williamsport, PA
    I spoke with a "dealer" in Ct. about the Atmos and he was comparing them to the EKO boilers (which they also carry). He was very impressed with the EKO line but even more impressed with the build quality of the Atmos line. I think he said the electronic control on the Atmos may not have been quite as robust as the EKO. He had only been running the Atmos for a week so it was really just first impressions. I know another forum member from Europe had very good things to say about Atmos.
  23. Hansson

    Hansson Feeling the Heat

    Joined:
    Jul 2, 2008
    Messages:
    402
    Loc:
    Sweden,Leksand
    One in a Swedish forum order one Atmos from kotly.com.
    No problems for him.

    I think that Atmos is a better choice than the eko if you have a storage tank.
    It don't have the regulator that you don't need if you have a storage tank. You can have a higher temp in the tank.
  24. Burn-1

    Burn-1 Feeling the Heat

    Joined:
    Jul 13, 2006
    Messages:
    446
    Loc:
    Lakes Region, NH
    I'm thinking of taking the plunge here. There has been a huge rally between the dollar and the zloty in the past few days, with the latter weakening by almost 20%. Because of the currency disparities, an EKO 25 is now showing up at about $2,324 on the Kotly.com website with a Laddomat included. Some of the Atmos boilers are also much cheaper and the storage tanks as well.

    It will be interesting to see if New Horizon changes prices to reflect what is a pretty huge drop.
  25. muncybob

    muncybob Minister of Fire

    Joined:
    Apr 8, 2008
    Messages:
    2,022
    Loc:
    Near Williamsport, PA
    With the VAT rebated since US consumers do not pay this...cost is down to $1813. What would the shipping cost be though...are there other costs a US consumer has to pay on top of these?
Thread Status:
Not open for further replies.

Share This Page