Some of you may remember that I had issues with our XXV and the 5 holes in the bottom of the burn pot. Well, today the technicians came and replaced the burn pot and auger tube assembly. 2 guys came and they did a fabulous job! They moved the stove out into the middle of the room and worked on it there. They spread a sheet over the floor and cleaned up what little mess there was when they were done. When they had it all back together again, they moved it back, hooked it up and started it up. Then went for lunch for 1+ hour and then stopped back to make sure that it was working fine before they left town. (The dealer is over 60 miles away) Only charge was the $35 trip charge which I was very happy to pay! Can you tell I am a very happy camper? Thanks to everyone here for your knowledge and support! It was great!