ravelli roma

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    Ravelli Roma Burning through Burn Pots

    First time poster here. We got a Ravelli Roma insert 3 years ago. Unfortunately our burn pot keeps cracking. The first one lasted 1.5 years (9 months of use). We bought another one that lasted 3 months (should this have been covered under warranty?). The next 2 only lasted 2 months. The dealer...
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    Ravelli Roma releasing smoke at start up

    I have a Ravelli Roma pellet stove which is 1 year old. Last year I didn't have any problems but this year every time it goes to start up it fills with smoke and the combustion is so strong it shakes the stove and releases smoke into the room. Sometimes the combustion causes the baffle to fall...
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    Ravelii Roma baffle has fallen

    Just had our Ravelli Roma installed yesterday. Ran the stove overnight. Awoke this morning to find the baffle at the top of chamber has dropped down (Back to front), essentially blocking most of the view into the chamber. Any guesses why? Is this supposed to happen? Would love to call the...
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