25 pdv not heating

[Steve3135]

Hi everyone I have been lurking around for a while on this site looking for info, here is my prob.

I bought a 25PDV New Nov 16th put in My insulated shop concrete floor my shop is24x30 = 720 sq ft

I have it set on 9feed and 9 blower will run 12hrs and will not even come close to burning 1/2 hopper full of pellets I have tried 3 dif fuels and all the same in12 hrs I can put my hands on the top of stove and not even get burnt also I can not get the flame to go any hight above the auger more than 2 inches I have the 3 bottom settings at 6 4 1 as per factory and heat on C setting no matter what I can not get my insulated shop above 10* more that what it is out side can you help me

Thanks In advace Steve

 

[slvrblkk]

Is there a restrictor plate at the bottom of your hopper? Also, make sure the set screw is tight on the auger motor to the auger.

 

[kofkorn]

Two things that I can think of that might cause that.

1) make sure that there is a jumper on the thermostat connector on the back of the circuit board. It's just a small piece of wire in the green connector block. Without this jumper, the stove will only run on low.

2) If you are running the larger 25-PDV instead of the 25-PDVC, the setting can be adjusted from "C" to "D". The D setting is a higher heat setting. It'll use more pellets though.

Good luck.

 

[Steve3135]

checked restrictor plate it is back but I will check the auger set screw

 

[Steve3135]

I will check to make sure wire is there also thanks

 

[Harvey Schneider]

I can put my hands on the top of stove and not even get burnt

First let me acknowledge that there does seem to be a problem with your stove. Your observation, however, that the top of the stove is not hot isn't relevant. My pdvc runs with the front corners at about 400 degrees (heat 4, blower 9), The top surface is hot but not burning hot.

 

[DexterDay]

I would def take a look at the jumper. Sounds like it s burning on level 1

 

[Steve3135]

jumper is there & as far at the hands on stove ( i know 2 diff brands but my whitfeid on 3 out of 6 I can not touch the top and my pot of water on it is just about boiling

whitfeild is in my basement very happy with that

thanks Steve

 

[CTguy9230]

i rarely run my 25-pdv any higher then 4-7 or 8 and there is no way i can leave my hand on the top of it for
more then a second or two

 

[Steve3135]

I wish I could say that I am about ready to take it back but really trying to make this work,but $$$$ for something else???? I really done want to

 

[Harvey Schneider]

Try a control board reset.

To do a control board reset...

Do this when the stove is cold.

Unplug the stove from the power outlet.

Plug the power lead back in.

You must press and hold the bottom 3 buttons all at the same time within 4 seconds and wait 3 seconds and then release buttons.

Wait 5 - 10 seconds for the F5 readout display to go blank.

Unplug power lead - wait 5 seconds

Plug power lead back in and press both the room air temp buttons at the same time within 4 - 5 seconds, you should now see a letter (A, b, c or d) in the left digital display, you need to change this to d using the buttons below that number, once set to 'd' wait 10 - 15 seconds then unplug the power again and wait 5 seconds.

 

[SmokeyTheBear]

BTW, what is the temperature outside?

Can you describe your venting and tell us if you have the OAK installed?

Perhaps the augers are loose from their motors or there is something blocking the pellet flow a bit.

Have you checked the alignment on the augers?

 

[imacman]

I wish I could say that I am about ready to take it back but really trying to make this work,but $$$$ for something else???? I really done want to

Have you tried calling Englander Tech Service? They are the best in the business. Although it's tough getting through this time of year, I'd give it a shot. Try asking for Mike Holton....he is a member here, and is the Senior Tech. If there's something wrong, he can usually figure it out over the phone.

 

[Steve3135]

did the reset control no go setting is on d, as far as temp 50outsided can not get the temp inside bldg to above 60 yes oak is set up

Did give them a call but they are 3hrs ahead of me I am not getting up at 5am to call them I get up at that time to get my 3 kids off to school.
then Im at work cant call then last time I called on hold for 50min and talked for 10 could not really do anything since I am at work when I call

also on the back of the control board there a 3 screw type with a + setting can those do anything???

 

[Harvey Schneider]

I know that you don't have a thermostat hooked up. This will confirm that the control board sees the jumper on the thermostat connector. Try running the thermostat test. It should report that the thermostat is requesting heat.

1. Unplug the unit from the power source, then plug the unit back in.
2. Using two fingers, quickly (within 5 seconds) press and release the “low fuel feed” and the “air on temp” buttons at the same time and then release them. The control board should display a dash in the “blower speed” readout (Note: on some boards there will also be a dash in the “heat range” readout).
3. This dash indicates the thermostat is calling for heat.
4. If the dash is not present, the control board doesn't sense the jumper. Visually inspect the jumper to see that it is properly connected.

 

[SmokeyTheBear]

Can you get the stove up off the concrete floor (remember floor protection for what you put it on if you do this) ?

I'm looking for a thermal break with doing this.

You are likely dumping a lot of your heat into the slab via conduction instead into the air would be my bet.

I have no idea what those adjustments are about and if they are not explained or even mentioned in the manual I wouldn't touch them.

 

[SmokeyTheBear]

Here is a link to Mike Holton telling Don what the heat ranges etc .. do and their effect on the on/off times of the top auger this will determine how much fuel gets fed to the burn pot. https://www.hearth.com/talk/threads...eed-rates-for-heat-ranges.85765/#post-1105143

These fuel loads are based upon how fast the auger is turning and how long the top auger motor gets turned on for.

If the auger auger motors are the incorrect in their RPMs or not solidly connected to their augers your results will be other than expected The on time will be under the controllers control so time the augers on time and its off time on a single heat range and provide that information to England along with the heat range and the lower LFF settings.

This should enable England to rule out or in the controller as being part of the problem.

 

[Harvey Schneider]

did the reset control no go setting is on d, as far as temp 50outsided can not get the temp inside bldg to above 60 yes oak is set up

If that is a PDV I believe that it should be in mode C. That will give you more heat output.

 

[kofkorn]

If that is a PDV I believe that it should be in mode C. That will give you more heat output.

My apologies, you sir, are correct. Mode "D" is for the PDV-C.