25 PDVC , not feeding pellets - did the diagnostic test and....

[Sazz]

Hi Guys
Once again I love this site. Very informative - thank you.
I have posted a cpl times over the years.
Everything was going well with the 25PDVC, then one day, it didn't get out of start up mode and shut itself down (E2 error message). I did the diagnostic test "press the heat range up arrow next, this will start the feed auger motor" - when I do this, I get a o in the heat range and an 8 in the blower.
I had someone come out to service the stove - he gave it a thorough cleaning and the stove started (fed pellets) - but within half an hour, it had stopped feeding and shut itself down again. It cost me $140 last time he came out, so don't want to keep forking out money until I can narrow down what maybe wrong. All settings are right ('d' mode and 5-4-1-)
I took the back off the stove and the top auger motor turns a little - I don't think the bottom motor turns at all, but it does get hot,
Thanks in advance for help

 

[Lake Girl]

Sorry no one got back to you yesterday.... This page at England's may prove helpful - pay particular attention to the troubleshooting of augers where they have you switch the electrical connections between the two augers (unplug the stove before changing the connections!)
(broken link removed to http://www.heatredefined.com/faq/troubleshooting-guide/pellet-stove/troubleshooting-for-pellet-stoves-manufactured-2004-to-present/troubleshooting-help)

Feed related problems:
(broken link removed to http://www.heatredefined.com/faq/troubleshooting-guide/pellet-stove/troubleshooting-for-pellet-stoves-manufactured-2004-to-present/troubleshooting-help/fe)

Keep us posted!

 

[Don2222]

Hello
There is no way a full thorough cleaning can be done in 0.5 hour! I spend at least 2 hours with my helper helping me!
I know your stove very well. I suggest it needs the super auger service also known as "Pimp My Auger"
See my pics and procedure here:
https://www.hearth.com/talk/threads...-little-auger-burs-pimp-my-auger-pics.102423/

 

[Sazz]

Thanks, guys - Don222, - the cleaning of the stove took 2 hours (and when I started the stove after the cleaning, it shut itself down within half an hour)
Fixed it today (knock on wood) - the bottom auger was jammed with sawdust/pellets. I guess the guy who cleaned it only dislodged some of the blockage and not all. Going good (for now!)

 

[Don2222]

Thanks, guys - Don222, - the cleaning of the stove took 2 hours (and when I started the stove after the cleaning, it shut itself down within half an hour)
Fixed it today (knock on wood) - the bottom auger was jammed with sawdust/pellets. I guess the guy who cleaned it only dislodged some of the blockage and not all. Going good (for now!)

That's good
Did u see my pics
Also
See my pics of grease those auger bearings!
Did he do this?
https://www.hearth.com/talk/threads...-you-apply-the-red-stuff.141830/#post-1911156

 

[Sazz]

That's good
Did u see my pics
Also
See my pics of grease those auger bearings!
Did he do this?
https://www.hearth.com/talk/threads...-you-apply-the-red-stuff.141830/#post-1911156

I didn't stand over him, but I don't think he did that! Pretty sure he just wriggled the auger motor to free some of the jam (that's what I did too). My significant other will be home in a week, and I will get him to thoroughly clean them (love the pics, they are so helpful!)

 

[Don2222]

I didn't stand over him, but I don't think he did that! Pretty sure he just wriggled the auger motor to free some of the jam (that's what I did too). My significant other will be home in a week, and I will get him to thoroughly clean them (love the pics, they are so helpful!)

You are welcome
I also suggest the greater torque Gleason Avery Auger Motors 901R for less jams.
Just google the following with Quotes
"Englander high quality 1 RPM auger motor"

 

[Lake Girl]

Glad to hear it was a jam that only cost you time to clear out ... Just keep an eye on the auger to ensure it is not the motor failing!

 

[Sazz]

Glad to hear it was a jam that only cost you time to clear out ... Just keep an eye on the auger to ensure it is not the motor failing!

Urgh. Top auger still keeps jamming. I managed to free it by moving the box manually (it was pretty much rigid), that worked and freed it up for about a week and it was working, - but now the auger jams constantly (I try manually moving the box to free it up, - start the stove, and it jams again withing a minute).
I can't remove the auger / motor myself (stove is in a tight corner, so it's hard to get into the back of it). Significant other is home in 2 weeks, so will get him to remove.. I'm hoping it just needs a good scraping/cleaning, but thinking it could be the motor failing (?)
I Think I'm going to go ahead and order the motor that Don suggested to have it on hand just in case.

 

[Lake Girl]

Probably a good idea to buy a new motor ... get a chance to road test it well before into the big heat needs of next winter.

 

[Sazz]

You are welcome
I also suggest the greater torque Gleason Avery Auger Motors 901R for less jams.
Just google the following with Quotes
"Englander high quality 1 RPM auger motor"

Don222, I'm going to order replacement Auger. Is the 901R counter clockwise? (I'm in Canada, so don't want to order the wrong part and have to return it)

 

[Don2222]

Don222, I'm going to order replacement Auger. Is the 901R counter clockwise? (I'm in Canada, so don't want to order the wrong part and have to return it)

Sent u PC - private chat.

 

[smwilliamson]

Dude. The augers slide through a pivot bearing, both upper and lower. There are two little bitty 7/32 Allan set screws on each pivot bearing. The lower one isn't tight and the lower auger isn't turning fast enough or hesitating and the top auger just keeps feeding. That's the jam issue. Your lower auger motor might be fried too and that would yield the same problem. If the cellophane covering the the copper coil is brown or yellow the motor is junk. The cellophane should be milky white or clear pinkish