Hello, I’m new to the high efficiency wood insert scene, just starting with my new Montecito. Having trouble getting the temp gauge into the catalyst operation range. Per the manual I’m supposed to only need to have the catalyst bypass open when starting from cold or during reloading. The manual warns not to operate the unit with the bypass open otherwise. However I can’t seem to get the catalyst bypass gauge into operation range despite having an extremely hot fire. It came up only once but then dropped during reloading and never came up again. The catalyst has even been red hot at times. Starting to worry that there’s something wrong with the temperature gauge and that I’ve over-fired the unit. Anyone have any experience or insights that may be helpful? The company is only available for help via phone mon-fri.